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  1. Summer 2024 v5.pdf

    without prior notice. If you think this happened to you, contact the complaints line using the numbers below. If a customer has an old handset that will need replacing, will BT cover the cost? Unfortunately ... see how matters develop. In either case it is best to contact your supplier by using the contact number at the top of your billing letter to find out more. If you would like to share your experiences of

  2. Commissioning IPA Toolkit English Oct 19.pdf

    suggestion that her son was doing anything wrong. She was entirely reliant on her son in relation a number of needs, including helping her with some personal care, food shopping and withdrawing cash from ... Opportunities for partnerships/consortia  Service provider(s) has more flexibility due to higher number of staff offering improved service continuity  Potential for more provider diversity  Can improve

  3. RB_Oct14_Cognitive_decline_and_dementia_evidence_review_Age_UK.pdf

    Capacities that show more decline on average include the type of memory that lets us hold a telephone number in mind long enough to dial it (called ‘working memory’), processing (‘thinking’) speed, and ‘executive’ ... things  Keeping track of schedule of commitments  Forgetting to carry out an intended activity  Numbers & passwords  Remembering what was said or decided upon Most of us notice such memory problems from

  4. FS92.pdf

    claim for both of you. Before making a claim, make sure you have details of your National Insurance number, bank account, and, if applicable, details about your partner and any dependents. If you rent your ... claimant. This is because the account holds your personal information such as National Insurance number and bank account details. Age UK factsheet 92 April 2024 Universal Credit Page 10 of 38 You can ask

  5. RB_jun17_making_intergenerational_connections.pdf

    company limited by guarantee and registered in England and Wales (registered charity number 1128267 and registered company number 6825798). The registered address is Tavis House, 1-6 Tavistock Square, London ... when planning intergenerational programmes. Programme design and preparation  Use groups of equal numbers of people of different ages  Locate the project in a neutral environment  Provide frequent contact

  6. Discrimination, Human Rights and Welsh language rights public policy statement - September 2022.pdf

    older people to shop around for the best products.43 The Financial Services Ombudsman has reported a number of cases in which older people have experienced difficulties moving home, paying off their mortgages ... their age. 43 Financial Conduct Authority, Access in Financial Services in the UK 2016 44 Just a number? age, complaints and the ombudsman, Financial Services Ombudsman, November 2015 45 Age UK (2020)

  7. Valuing Voices in Wales - English - October 2020.pdf

    are supported through advocacy. The sample size might appear small but it represents a significant number of advocates working across Wales who are in a unique position to identify weaknesses in systems ... non-statutory advocacy than for statutory, there was still a perceived significant drop in referral numbers across all statutory advocacy. This was particularly pronounced in relation to the Social Services

  8. FS21w.pdf

    factsheet gives an outline of the most important aspects of the Council Tax system.  It also includes a number of ways you may be able to reduce your Council Tax bill – for example through:  the means tested ... Wales. 4 Are you eligible to pay less Council Tax? The Council Tax bill for a property depends on a number of factors such as how much your council spends on services, the income the council receives from

  9. FS41w.pdf

    5 of 68 1 Information about this factsheet This factsheet is one of a number of Age Cymru factsheets to provide information about your rights to advice, help and practical support ... to distinguish. 3.1 Initial contact with the local authority and making a referral There are a number of ways in which your situation can be brought to the attention of the local authority, including:

  10. IG48.pdf

    or to say that you don’t understand or have forgotten what was said. • Put important telephone numbers by the phone. • Stay in touch with friends and family so you don’t become isolated. If you find conversations ... company limited by guarantee and registered in England and Wales (registered charity number 1128267 and registered company number 6825798). Registered address: Age UK, 7th Floor, One America Square, 17 Crosswall

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