Customer Feedback Survey

Whilst you were using our service did you feel that you were treated with dignity and respect? Yes at all times Yes most of the time Sometimes Never

Do you feel that staff listened to you? Yes all the time Yes most of the time Sometimes Never

Was the information you were given clear and easy to understand? Yes all the time Yes most of the time Sometimes Never

Do you feel supported/empowered to resolve the issues raised in your enquiry? Completely Very Fairly Not at all

Did the service you received meet your needs/expectations? Completely Very Fairly Not at all

How would you rate the level of knowledge demonstrated by the team? Very good Good Average Poor Very poor

Would you recommend the Information and Advice service to someone else? Yes No

Overall, how satisfied are you with your experience of this service? Completely Very Fairly Not at all

Any additional comments? (Max 2000 characters)

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