Reception Volunteer
We are searching for passionate and caring volunteers to join our Reception team at The William and Patricia Venton Centre, Astor Drive, Mount Gould, Plymouth.
Volunteering can make a difference to you, a huge difference to our clients and Age UK Plymouth.
The Role
Our Reception team is the first point of contact albeit via a phone call or by visiting The William and Patricia Venton Centre and delivering an excellent experience is key. The role will include signposting people to the relevant departments within our centre, providing key information relating to our services and activities, answering the phone, general admin duties, greeting our centre users, managing post and much more benefiting both our clients and team.
Are you passionate about supporting your local community? Are you someone who can help organise? Can you add a bit of sparkle to someone’s day? If the answer is yes then we would love to hear from you. To be successful in this role you need you to have a caring nature, excellent organisational skills, excellent communication skills, basic IT skills, be a good listener, patience, a passion for helping people, be reliable and work as part of a team.
Responsible to
Bryony Rawson, Head of Communications
"Volunteers are an integral part of our Reception team. Our team have brought transferable skills from a wide range of customer facing roles including retail and hospitality to finance and admin.
It's thanks to the dedication of our volunteers that we are able to support our clients and those who come to our charity for help. Reception is the gateway to our organisation and our team members quickly become a font of knowledge!
As the voice on the end of the phone it's important to us that volunteers feel supported with full training and day-to-day guidance from our two Senior Receptionists. Reception is a fast paced and ever evolving department and so we do ask for a regular commitment from our volunteers with a minimum of eight hours a week where possible as part of a set rota."
What will you get out of it?
- You will make a positive difference to our clients
- You will be a valued member of the team and be invited to our Volunteer Celebration event in June
- You will develop and learn new skills
- You will make new friendships
- You will be part of Age UK Plymouth’s Volunteer team
- You will get specific volunteer role training
- You can claim your travelling expenses to and from your volunteering sessions
- You will get free refreshments during your volunteering sessions
Meet our Volunteers!
Carole is 73, a retired Bookkeeper who volunteers with both the Reception and Discharge teams at The William and Patricia Venton Centre in Mount Gould..
WHY AGE UK PLYMOUTH?
“Finding retiring rather a challenge l needed to offer some of my time to a worthwhile cause. I have been welcomed as part of a team and Age UK Plymouth go all out to make us volunteers feel valued.”
WHAT DO YOU WANT EVERYONE TO KNOW ABOUT AGE UK PLYMOUTH?
“It's a marvelous giving charity, continously striving to help people.”
Additional information
When completing the application form please provide information about any skills, experience, hobbies, training that you have.
We provide full training which includes; safeguarding, dementia awareness training and digital training.
Please note that a DBS Certificate and suitable references are a requirement of this role but we will guide you through these processes.
When?
Monday - Friday 09.00 – 16.00 (morning, afternoon or full day sessions)
