Information & Advice Administrator
Age UK Plymouth provides a free service to over 50's, specialising in independent and confidential information and advice on a range of issues such as rights and entitlements, local services, information on staying safe and warm at home and housing options.
As a volunteer Information & Advice Administrator, you will work alongside our dedicated team to provide general administrative support to the department, ensuring processes run as smoothly as possible.
Your main responsibilities:
- Work closely with the Administrative Assistance and other team members to make sure that tasks are completed efficiently and support the overall function of the service.
- Assist with handling incoming and outgoing post.
- Help with scanning and printing documents, ensuring that all files are accurately digitalised and stored.
- Assist in the distribution of leaflets and information materials within the organisation.
- Support the maintenance of digital records by accurately recording documents and updates in client files on our database system.
- To maintain up to date knowledge of services, provided by Age UK Plymouth and specifically the Information & Advice department and it's role as a charity working for older people.
- Ensuring the integrity and confidentiality of all the Charity's business matters.
- To comply with the Charity's policies and procedures.
- To undertake any ad-hoc duties as and when requested.
Responsible To: Wellbeing, Information & Advice Supervisor
Our ideal volunteer will be polite, reliable and have a friendly manner, be confident with members of the public, have excellent communication and administration skills, be approachable, organised, have a happy to help attitude, enthusiastic, enjoy meeting people, and have a real passion about Age UK Plymouth and the work we do. We will supply you with all the information to help you excel and succeed!
What You Will Gain From Volunteering With Age UK Plymouth
- You will be making a positive difference to the lives of our clients.
- You will develop and learn new skills
- The chance to build new friendships
- You will be part of Age UK Plymouth's dedicated team of over 40 volunteers
- You will get specific volunteer role training
- Able to claim traveling expenses to and from events
What Kind Of Support Will I Receive In My Role?
- Induction pack.
- Full digitial training provided.
- Introduction to staff and volunteers.
- Regular one to one supervision, volunteer meetings and volunteer events.
"I have gained knowledge and experience and made friendships that I will not forget. Being made to feel part of the team has been a great feeling."
When?
Mornings, afternoons or all-day sessions - ideally a minimum of 3-hour sessions.
Where?
The William and Patricia Venton Centre, Mount Gould, Astor Drive, Plymouth PL4 9RD
