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information, advice and advocacy 7 Dunning, 2005 5 Where information and advice are provided by telephone, service providers need to ensure that their service delivery is age-friendly. Whilst many older ... and expressing their needs and requests, others may have trouble speaking and/or hearing on the telephone and this needs to be handled appropriately and respectfully. Staff should be well-trained, knowledgeable
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account. It’s recommended that: • Smart meter customers should be able to top-up remotely, such as by phone, mobile application or online. • Customers who are unable to top up their pre-payment meter are advised ... please see the guidance below; Gas leak If they suspect they have a gas leak they should immediately phone the National Grid Gas Emergency Service on 0800 111 999 (free call, 24 hours a day) and report it
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Find out more about how we and our local Age Cymru partners provide support to older people in Wales.
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cluster the individuals based on their similarities and differences to one another across a large number of variables, including wealth, health and socio-demographics. This resulted in seven clear clusters ... to having good customer service if this isn’t the reality in every local branch and for every telephone conversation with a customer. Balancing interests This is a period of unprecedented change which
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charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). The registered address is Tavis House 1-6 Tavistock Square, London WC1H ... to around 5 million people through web based and written materials and individual enquiries by telephone, letters, emails and face to face sessions. We work closely with Age Cymru, Age NI and Age Scotland
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developing countries. www.ageuk.org.uk 1 Message from the Chairman and Chief Executive 02 The year in numbers 04 Money matters 07 Health & wellbeing 11 Home & care 15 Travel & lifestyle ... to our international work through our newly formed subsidiary charity, Age International. With the number of older people set to reach 1 billion by 20201 increased longevity means greater hardship for many
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huge increase – more than double previous years). Three quarters of our contacts were over the telephone and we’ve seen our email enquiries increase significantly this year. Around a third of our calls ... further third are around issues relating to health and/or social care. We are seeing increasing numbers of calls in both categories underlining their importance in the lives of older 6 people. The remaining
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from Age UK is that the cost of cold homes to the NHS is around £1.36bn every yeariv. While the number of excess winter deaths remains far too high the figure has fallen and Age UK research (which has ... charitable company limited by guarantee and registered in England (registered charity number 1128267 and registered company number 6825798). The registered address is Tavis House 1-6 Tavistock Square, London WC1H
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impartial and expert information and advice we provide to millions each year. Age UK Advice, our telephone advice line, helped with nearly 250,000 enquiries and people visited our information and advice ... campaign for the first time asked the public to sign-up as volunteers for Call in Time, our national telephone friendship service. We received a tremendous response and I am delighted that over 2,600 people
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common to many of those we spoke with. Mrs P, from a North Wales seaside town, lost her husband a number of years ago, whilst her two remaining siblings have dementia and live many miles away, making visits ... or the number of social relationships an older person wishes to have and their actual social relationships (Figure 1) (Perlman & Peplau, 1998). What this means is that someone with a small number of friends
