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2 of 55 Contents 1 Information about this factsheet 5 1.1 Definitions and terminology 6 1.2 Who can use the local authority social services complaints procedure? 7 2 Background ... authorities (including in relation to complaints) 20 6 The role of the Public Services Ombudsman for Wales (following the two stage procedure) 21 7 Llais – a ‘citizens voice’ body that
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in a claim as soon as possible – for example, claiming Pension Credit ( even if you’re only entitled to a small amount) can help you qualify for other benefits, entitlements and government ... winter, such as the Winter Fuel Payment and Warm Home Discount . You can contact Age Cymru Advice for further information. Call 0300 303 44 98 (charged at local rate) to talk to someone
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Life on a low income The reality of poverty for older people in Wales May 2014 2 All older people should have an adequate standard of living in later life. No-one should need to endure a calamitous reduction ... real examples of what life is like for older people living on low incomes. It is a story of having to make stark compromises and tough choices every day. For those who are reliant on the State Pension,
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contains general advice only, it should not be relied on as a basis for any decision or action and cannot be used as a substitute for professional advice. Neither Age UK nor any of its subsidiary companies ... written with you in mind. This information guide has been produced with the help of older people, carers and expert peer reviewers. Published: June 2024 3 Contents What this guide is about 4 Thinking about
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Development Team for Inclusion (NDTi) for the work it delivers through projects such as HOPE and Dementia Advocacy. The QPM is the UK’s only independent quality performance mark for organisations like ... like Age Cymru offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives. To gain the QPM, the charity’s
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their local communities during what has been a difficult year. Thank you to everyone who has perhaps looked out for a friend, neighbour or loved one, helped with shopping and prescriptions or provided ... It’s also a good time to thank the many volunteers who have helped Age Cymru be there for older people. Here’s hoping that 2021 will be a brighter year for all of us, as we work together to help bring about
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met by NHS bodies and Welsh Ministers. Wales has the oldest population in the UK; therefore, demand for provision is uniquely high, however the public should still be able to expect a good quality of service ... level of leadership required in organisations? - Yes Question 6 Is it clear where responsibility for the duty of quality lies in commissioned and hosted services? - Yes The guidance is clear that responsibility
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Information, advice and advocacy March 2015 Summary Good quality information and advice is essential for older people. Relevant and appropriate information and advice helps us to make informed decisions, ... to make choices, secure their rights and act in their own interests1 Advocacy can be defined as: . For example, older people may require information and advice with regard to benefit entitlements, housing
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and the winter lockdown. More than 1200 people took the time to tell us what the lockdown was like for them, we’ll be sharing our findings with decision makers at all levels across Wales. We heard from ... good and bad, to plan for the future and make sure the services and support people need are in place. We’re also pleased to share with you the findings of our survey Older Carers, For the Moment, which we’ll
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regional team, to meet the HOPE project objectives by co-producing and implementing a regional framework for the development of advocacy across the region and supporting its delivery, and to recruit, train and ... all advocacy case work undertaken by the volunteers in the region 4. To receive advocacy referrals for the HOPE project in your region matching volunteers to the person needing the service and work closely
