Information and Advice Coordinator

Role: Information; Advice Coordinator

Location: Remote Working + travel around Cheshire East and West

Reports to: Laura Ellis – Services Manager

Hours of Work: 14.5 hours per week

Salary: £12,441.00 actual per year

Closing Date: By no later than 5pm on Monday 2nd December 2024

Age UK Cheshire works with older people to support them in living their best life…

• relieving loneliness, so that older people feel connected,

• combatting poverty, so that older people have enough to live on, and

• increasing independence, so that older people can live the lives they want to lead

Primary Purpose:

The Information & Advice Coordinator will lead a vital, busy team and service and have day to day responsibility for the Information and Advice service. They will line manage and support the I&A team (staff & volunteers) and ensure compliance with quality standards.

Main Duties:

• To take responsibility for overseeing the work of the I&A team. Ensuring adequate cover to avoid disruption to the service.
• To provide ongoing support and line management for Information & Advice team to promote positive team working amongst the staff and volunteer group as a whole.
• Support the I&A team by delivering effective supervision and support meetings, such as Team Meetings.
• Develop a package of training to enhance AUK training for the volunteer team and integrate their support into delivery of the Information and Advice service.
• To complete Independent Case File Reviews in accordance with the standards set by the Information and Advice Quality Programme (IAQP) and external Advice Quality Standard (AQS) and always adhere to Age UK Cheshire’s policy on Confidentiality & Data Protection and client consent. Ensuring remedial & developmental issues are identified and acted on to develop the team.
• To attend appropriate training and supervision sessions as required and report regularly to the Services Manager according to agreed standards.
• To work with the Services Manager to ensure that all project targets and activities are achieved.

Essential Criteria

• Experience of working with the public.
• Knowledge and experience of assisting people to apply for a range of welfare benefits.
• Experience of applying quality standards.
• Previous line management experience of staff and/ or volunteers and the ability to lead a team.
• Excellent interpersonal skills, with an ability to develop team working
• Clear understanding of the issues affecting the lives of older people and their carers.
• Clear understanding of the difficulties faced by disadvantaged groups in accessing services.
• Effective communication skills, both written and oral, including case recording skills and experience of producing written reports.
• Good organisational skills, I.T. skills, including use of databases.
• Commitment to equal opportunities and confidentiality.

If you are passionate about driving success through effective teamwork, we encourage you to apply for this exciting opportunity as Information & Advice Coordinator

Job Description

To apply for this position, please send your CV and cover letter to HR hr@ageukcheshire.org.uk outlining in the cover letter how your skills and experiences match this role.

Closing Date for Applications: By no later than 5pm on Monday 2nd December 2024