Privacy Policy

This Privacy Policy applies to Age UK, and it trading and other associated companies where applicable (together “Age UK Group”) and its National Partners.

Age UK Group and its National Partners are committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Read our full cookies policy

Age UK

Age UK is a registered charity (number 1128267) and company limited by guarantee (number 6825798). The registered address is Tavis House, 1-6 Tavistock Square, London WC1H 9NA.

Age Concern England (registered charity number 261794) and Help the Aged (registered charity number 272786), and their trading and other associated companies merged on the 1st April 2009. Together they have formed Age UK Group, dedicated to improving the lives of people in later life. The three national Age Concerns in Scotland, Northern Ireland and Wales have also merged with Help the Aged in these nations to form three registered charities: Age Scotland, Age NI and Age Cymru (“National Partners”).

National Partners

Age Scotland

Age Scotland, part of the Age UK family, is an independent charity dedicated to improving the
lives of older people in Scotland within a charitable company limited by guarantee and registered in Scotland. Registered company number: 153343. Registered charity No: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR.
Age Concern Scotland (charity number SC505071) and Help the Aged (charity number 272786 merged on 1st April 2009 to form Age Scotland.

Age NI

Age NI, a company limited by guarantee registered in Northern Ireland and recognised as a charity by HM Revenue and Customs: registered office address 3 Lower Crescent, Belfast BT7 1NR, company number NI071940, HMRC Charity reference number XT14600.
Age Concern Northern Ireland (HMRC charity reference number XN 48785A) and Help the Aged (charity number 272786) in Northern Ireland merged on 1st April 2009. Together they have formed  Age NI.

Age Cymru

Age Cymru, a charitable company limited by guarantee and registered in Wales: registered office address Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff CF24 5PJ; registered company number 6837284; registered charity number 1128436.
Age Concern Cymru (charity number 505071) and Help the Aged (charity number 272786 merged on 1st April 2009 to form Age Cymru.

Data Protection

The Age UK Group and its National Partners would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. By submitting your email, address and phone number(s) on our Site, you are agreeing to being contacted in these ways by Age UK, its group of companies and its national partners. You can unsubscribe from these communications at any time.

If you do not wish to continue receiving information from us or carefully selected third parties please email us at contact@ageuk.org.uk or telephone us at 0800 169 87 87.

We will not contact you about our products, services and the vital work we do for older people where you have provided personal information for a specific purpose (e.g. to receive an estimate of your pension benefits) and we have clearly stated that it will not be used for marketing purposes.

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us.

Age UK, a number of its trading and associated companies and its National Partners are registered as a Data Controller with the Information Commissioner. Age UK is the Data Controller for the purposes of collecting your information on our Site(s)

1. What personal information is collected from you

When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisation WorldPay plc, but is not held by us. If you supply such information we are legally bound by the Data Protection Act 1998.

2. How your information is used

We may use this information in the following ways :

  • Process orders submitted by you;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • verify your identity;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • improve our services or marketing purposes;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.

3. Who has access to your information

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 1998. Age UK (including its associated and subsidiary companies and its national partners) is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

When you are using our secure online donation pages, your donation is processed by WorldPay plc, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected. 

4. How you can access, update or delete your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at Data Processing Dept, Age UK, Freepost, London N1 9BR. You have the right to ask for a copy of the information Age UK hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe. 

5. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Group and its National Partners cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

6. Stipulations regarding use of the discussion boards

Any communication or material that you transmit to, or post on, any public area of the Site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

Age UK Group and its National Partners will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. Age UK Group and its National Partners has the right to remove any material or posting you make on this Site at its discretion. 

7. Use of 'cookies' on the Site

Like many other websites, the Age UK Sites use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and does not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve the Site and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit the opens link in new window Read our full cookies policy. Turning cookies of may result in a loss of functionality when using our Sites.

Read our full cookies policy

8. What happens when visitors link to another site?

Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions. 

9. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information. 

10. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at contact@ageuk.org.uk or telephone us at 0800 169 87 87. 

11. Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

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