Christmas Closures

Age UK Email Enquiry Service Christmas arrangements 2024

Please be advised that our Information and Advice telephone line will be closed from 2:30pm on Tuesday 16 December 2024.The Email Enquiry Service will shut for business on midday Wednesday 18 December 2024. Any email enquiries received before midday on 18 December should receive a full response within five working days. Any enquiries sent after this date will not receive a response until the New Year.

All Service will re-open from Monday 6 January 2025.

Urgent enquiries and possible routes of advice and information

Social security

If you need advice about State Pension or Pension Credit, you can contact:

Telephone: 0800 731 0469
Textphone: 0800 731 0464
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0469 
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456 
Welsh language NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0453

Monday to Friday, 8am to 6pm
Find out about call charges

If you need advice about Attendance Allowance, you can contact:

Telephone: 0800 731 0122 
Textphone: 0800 731 0317 
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122 
Monday to Friday, 8am to 6pm
Find out about call charges

If you need advice about Personal Independence Payment, you can contact:

Telephone: 0800 121 4433
Textphone: 0800 121 4493
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 
Monday to Friday, 8am to 6pm
Find out about call charges

If you need advice about JSA, ESA or Income Support, you can contact:

Telephone: 0800 169 0310 
Textphone: 0800 169 0314 
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0310 
Welsh language: 0800 328 1744 
Monday to Friday, 8am to 6pm 
Find out about call charges

If you need advice about Universal Credit, you can contact Jobcentre Plus by:

·       signing in to your online account - you’ll get a reply Monday to Friday, 8am to 6pm

·       calling the Universal Credit helpline if you do not have an online account

Telephone: 0800 328 5644
Welsh language: 0800 328 1744
NGT text relay – if you cannot hear or speak on the phone: 18001 then 0800 328 5644
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm
Find out about call charges

Social Care

If you have enquiries about the provision of social care services, whether at home or in a care or nursing home, you can contact the local authority.

If you have safeguarding concerns about someone being abused or neglected, contact the local authority safeguarding team (see section 4 of the factsheet linked to). If the person is in immediate danger, contact the Police on 999.

Health

If you have urgent health problems, telephone 111. This is a 24-hour helpline in England and Wales for advice on urgent but non-life-threatening symptoms, including dental related problems.

Homelessness

If you have an enquiry about homelessness or threatened homelessness, contact your local authority as soon as possible.