ICT Technician

18th November 2022 - 12:00 PM

In the role of ICT Technician you will:

Be the first point of contact with staff via our helpdesk, managing and escalating ICT tickets.
Carry out first line tickets such as new accounts, printer issues, equipment allocation etc.
Work in collaboration with your colleagues, help develop digital initiatives which will further modernize and transform our organisation.
Manage Microsoft Office 365 admin tasks.
Monitor key security areas within Microsoft 365.
Create user accounts and manage account hygiene.
Manage, monitor, and update hardware.
Quickly identify issues, provide support, or escalate.
Attend regular meetings with Head of Digital Transformation and working groups to support Digital Transformation and initiatives.
Work from various locations within Wirral; our two main hubs and visit any of our nine shops to resolve ICT issues.
Take an interest in and be part of our social media team.
Attend regular training, both in person and virtual.
Keep accurate records of ICT tickets, audit of IT stock, compile a monthly statistics report and ensure reports are submitted in timely manner.
Maintain strong links with colleagues to support their work with clients and the wider community.