Our services
We deliver a range of services to help keep you informed, remain independent and stay involved through your later life.
Information & Advice
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Care & Support Advice
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! ! Information & Advice closed to new enquiries ! !
From Monday 12th January until Friday 23rd January 2026 inclusive our Information & Advice service is closed to new enquiries. This will allow us to respond to the high volume of existing enquiries and casework and complete essential training so we can continue to support people in the future. Our Information & Advice service will reopen to new enquiries on Monday 26th January. Other services are open as normal.
You can contact Age UK National advice line (0800 169 6565) for help with a wide range of queries including benefits, accessing social care and housing options.
Our website has information to help with many enquiries;
- FAQs on our most common advice areas including benefits, care support, local traders and services, housing and travel
- Information on other Age UK Wiltshire services
- If you live in Melksham, Trowbridge, Bradford on Avon, Calne, Marlborough or South West Wiltshire you can access support directly through our dedicated Community Support Services.
Thank you for your understanding.
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Carers Together Wiltshire
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Fitness & Friendship Clubs
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Wellbeing Service
Our Wellbeing team can support with arranging telephone befriending, finding and accessing social activities
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Home Clearance
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Wellbeing Checks with Meals
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Charity Shops with Information Points
AGE UK Guides and Factsheets
AGE UK has a library of information available on it's website that anyone can access. Information Guides are short and easy to digest, giving an overview of the relevant topic. Factsheets are longer with more detail, for those who want more information.
Your most common enquiries answered!
We provide free, confidential and impartial advice on a wide range of topics and have created some frequently asked questions to cover the things we get asked about most often - from benefits to care and lots in between.
Our Quality Standards
Our Information & Advice service has achieved the national Advice Quality Standard and been assessed as meeting the benchmarks of the Age UK Information & Advice Quality Programme. This ensures we comply with recognised Advice Sector standards of practice and means our information and advice is accurate and high quality.
