Telephone Befriending Volunteers

What do Wellbeing Telephone Volunteers do?

Our telephone volunteers provide low-key social telephone support service to older people to take the outside world into a client to relieve isolation and loneliness. They provide regular telephone contact to our clients, having a friendly chat and are positive and encouraging throughout. Volunteers keep a record of their calls to help the charity provide the right support to them.
When requested, our volunteers can also provide information about the other services of Age UK Wiltshire and can raise any concerns or issues the clients have made us aware of, or that the volunteer identifies themselves during the call.

Where is this role available? 

This is a home-based role. 

When can I do this?

At at time convenient to you and the clients you are matched with. 

What time commitment is expected?

A regular weekly commitment of a minimum of 4 hours is preferred.

Practical Considerations

You will need a calls package that allows you to make free calls to UK landlines.  You'll also need access to the internet so you can update our client database. 

What you will get out of it

• Chance to have direct contact with older people and make a real difference to them
• Friendly, sociable volunteering opportunity
• Great if you like having a chat!
  
  

Would these roles suit me?

These roles would suit someone who wants to help older people and make a real impact on their lives.  If you have a warm and compassionate nature and are a good listener.