Information & Advice Office Advice Volunteer

What do information and advice office volunteers do?

You will volunteer in one of our offices alongside I&A staff and volunteers. The tasks are wide and varied and may include:

• Talking to people over the phone to obtain basic information so that an enquiry can be allocated to an I&A Advisor.
• Talking to people over the phone to obtain feedback following help and support given through one of the AUKW services.
• Ordering, printing and organising stationery such as AUK Information Guides, Attendance Allowance forms and envelopes, AUKW flyers, leaflets produced by other organisations.
• Preparing information packs to be sent to volunteers and/or clients.
• Inputting data from the case management system into data reports.

Where is this role available?

In either our Devizes or Salisbury offices.

When can I do this?

Mon - Fri between 10am - 3pm

What time commitment is expected?

A regular weekly commitment of a minimum of 3 hours is preferred.

What are the practical considerations?

You will need to be over 18 and be prepared for us to apply for a DBS check on your behalf. 

What you will get out of it

• You will build on valuable skills such as communication, listening, working in an office environment.
• You will obtain satisfaction by talking and listening to older people.
• You will receive and have training opportunities to widen your knowledge
• You will work within an enthusiastic and supportive team
• You will be part of a wider Age UK Wiltshire team, hearing about, and working with, staff and volunteers from other Age UK Wiltshire services.

What are we looking for? 

We are looking for people who: 

• Might have previous experience in providing information & advice to people, although this is not mandatory
• Are prepared to undertake the training required for the role
• Are good listeners, non-judgemental and have good communication skills 
• Have the ability to convey complex information in a way that can be easily understood by others 
• Are competent IT users and willing to use our databases (we will provide training)
• Will follow our processes and procedures for quality assurance 
• Are dedicated and have the time to commit to the role