Community Casework Volunteer

What do information and advice community volunteers do?

Volunteering in the community, our Information & Advice community advice volunteers visit older people in their own homes to provide information and advice and to help them fill in forms.

The information and advice we provide varies enormously, ranging from benefits advice to information on residential care, finding help at home, housing or travel.

With support from volunteers, we are able to handle approximately 4,500 enquiries per year. Last year, our team helped increase the income of older people in Wiltshire & Swindon by over £2 million.

Where is this role available?

Community based

When can I do this?

Mon - Fri

What time commitment is expected?

From a few hours a month depending on need and your preference. Typically an appointment can take 1-2 hours.

What are the practical considerations?

You will need to be over 18 and be prepared for us to apply for a DBS check on your behalf.  Your own transport is preferred.

What you will get out of it

• Chance to make a real difference to older people
• Flexible time commitment
• Seeing first-hand the difference that you can make
• Helping your local community

Would these roles suit me?

These roles would suit someone who has had previous experience providing information and advice or anyone looking to increase their knowledge and experience to apply this to directly supporting local older people.