About us
Our Mission Statement
We improve the quality of life for local people aged 50 and over. We provide services to ensure people have the information they need to live their lives as they choose, can live safely in their own homes and combat loneliness and isolation. We make sure the voices of local people are heard and can influence improvement to local services.
From April 2023 to April 2024, we supported 4,910 people aged 50 and over in Wigan Borough!
We help people aged 50 and over to:
- Become involved in the local community and be valued;
- Remain safely at home for as long as possible;
- Get the services and support that they are entitled to;
- Be as independent as possible;
- Stay out of hospital and to come home from hospital safely;
- Keep active, pursue new hobbies, make new friendships and continue to learn new things in order to prevent loneliness;
- Be financially secure.
We’re proud of the fact that in 2023-24:
- 98.9% say they would recommend our services to their families and friends.
- We secured over £2.82 in benefits for older people.
- Completed over 2707 Handy Person jobs in people's homes.
- Provided over 18,300 hours of help through our Home Help Service.
Quality Policy
It is important to us that we provide services to the highest quality. To view our quality policy, click here.
Annual Review 2022 - 2023
Click the link to read our Annual Review
Our Impact
David's Story
David contacted us for assistance through the Handyperson service. We helped him install a new curtain rail, adjusted his gate to prevent his dog from escaping, and fitted a security chain to his front door. The same Handyperson has visited him on each occasion and got to know him well. During their conversations, our Handyperson recommended that David reach out to our Information and Advice service, as he was facing financial difficulties after becoming a widower. With the support from the Information and Advice service, David now receives the benefits he is entitled to, and we were also able to assist him in obtaining a blue badge, making it easier to get out and about. David has praised the services provided as excellent and described the staff involved as 'lovely, willing people.' He now considers the Handyperson as 'his mate' and believes that 'everyone should have a conversation with Age UK.' Thanks to the support we've provided, he feels safer at home and has a more positive outlook on life.
What we do
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We give advice
Our trained advisors offer free information and advice to people over the age of 50, their relatives, and their carers.
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We offer home help
We offer home support services to help with jobs like shopping, cleaning, laundry and ironing from trustworthy, background checked staff.
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We make your house safe
We provide a practical handyperson service to do small jobs around the house and keep you safe.
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We provide activities
From Silver Choir to Walking Football, our Bright Days Programme offers a range of ways to meet new friends and have fun!
Meet our people
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Directors and Staff
We have a team of dedicated staff members, helping us to deliver information and advice, activities, home visits and practical support.
We are an independent charity with a Board of Directors.
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Find out about our volunteers
Our services couldn't run without the help of our amazing volunteer team. We have around 60 volunteers helping us throughout the week. Find out more about how you can become a volunteer too.