Customer Service Advisors x 2
Hours: 37 hours a week
Salary: £23,088 pa
Location: Brighton
Closing Date: 29th July 2024 – 9am*
*We may interview suitable applicants before the closing date and vacancies could close earlier, so please do apply as soon as possible. Please note that we are unable to accept sponsorship applications and you will need the Right to Work in the UK.
About The Role
We are looking for two people to join Age UK West Sussex Brighton and Hove's new Information Hub, providing face-to-face information and support to the residents of the Brighton & Hove areas.
Your role will involve greeting and assisting visitors with outstanding customer service, offering guidance to older people and their families, and maintaining a safe and welcoming hub environment for all.
You'll also assist with simple IT tasks, stay updated on issues affecting older people in the area, share important updates with the team, make accurate referrals, and keep detailed records of client interactions.
If you enjoy helping others and want to make a difference, please apply today!
What you need to be successful in this role:
- An understanding of and interest in older people, their situations, and the opportunities they may want and/or need.
- Deliver outstanding customer service to all hub visitors.
- Sound experience of working in a face-to-face customer service or similar environment with up-to-date knowledge of IT and telephone systems.
- Ability to proactively seek out information to resolve client enquiries.
- Ability to work effectively as part of a team to deliver quality customer service.
- Understanding of legal obligations surrounding Customer Service provision such as consent and GDPR.
- A sound understanding of safeguarding and when to escalate.
- A clear, professional, and friendly phone-manner, and similar tone when writing emails.
- Excellent wider communication skills, verbal and written with the ability to communicate well and work effectively as a team.
- Experience of working or volunteering with older people.
Why Join Us:
This role offers a unique opportunity to be part of an innovative team dedicated to making a meaningful difference in the community. We provide comprehensive training and ongoing support as we establish this exciting new initiative.
Don’t worry if you think you’re missing some listed skills, if you’re passionate and share our values, please do still get in touch with us.
Please click here for Job Description and Person Specification
If you need help with completing an application or want to chat, please email recruitment@ageukwestsussex.org.uk so we can arrange this.
Benefits
At AUKWSBH we value our people and as such our staff benefits include:
- Flexible Working Option
- Ongoing professional training and development
- 28 days annual leave plus bank holidays (pro-rata for part time staff)
- Eligible for Blue Light discount scheme
- BUPA Employee Assistance Programme (EAP)
- 4% auto enrolment pension with Life Assurance
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Equality, Diversity and Inclusion
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Age UK West Sussex, Brighton and Hove.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best. so please contact us should you require any adjustments to allow you to apply/undertake your role.
To apply please download an application form or email your CV with a full cover letter to recruitment@ageukwestsussex.org.uk
Should you be successful, you will be subject to a variety of checks, including DBS and references.