Privacy policy

This Privacy Policy applies to Age UK Westminster and it trading and other associated companies where applicable (together "Age UK Westminster Group"). It explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Age UK Westminster Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)" and when you access our support services, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services you access, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Westminster is a registered charity (number 1018300) and company limited by guarantee (number 02788761). The registered address is The Beethoven Centre, Third Avenue, London W10 4JL. Age UK Westminster is the data controller for the purposes of our Site.

Cookies

Cookies are tiny software files that are stored on a computer or mobile device when a individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies our Site uses in the table below.

For more information about the different types of cookie, visit the About Cookies website www.aboutcookies.org.uk.

Cookie Purpose

Data Protection

The legal basis on which we process your information are set out below:

• Where we are providing services to you: contractual obligation. If you do not provide us with the information we request then we may not be able to provide the services you have requested and / or we may be restricted in the manner in which we can provide such services.
• Where we are marketing to you: explicit consent

What personal information is collected from you?

When you visit our Site and access our services, we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when they are accessed. If you make a donation online or purchase a product from us, your card information is collected by our partner organisations Virgin Money Giving or Barclays Merchant Services, but is not held by us.

How your information is used

We may use this information in the following ways:

Process orders submitted by you;

• providing you with the services, products or information you asked for.
• processing orders that you have submitted;
• carrying out our obligations under any contracts entered into between you and us;
• keeping a record of your relationship with us;
• administering your donation or support your fundraising, including processing Gift Aid;
• responding to or fulfil any requests, complaints or queries you make to us;
• conducting analysis and market research to better understand how we can improve our services, products or information;
• analysing the number and type of people who have used our services to demonstrate our impact and apply for funding
• monitoring the interactions, we have with our customers, donors and beneficiaries for quality control and compliance purposes to ensure we are delivering the service we and our regulators expect (See ‘Monitoring’ section below)
• checking information, we have collected about online and offline about you against third party sources so we can ensure that the information we hold about you is up to date and accurate
• to monitor website-use to identify visitor location, guard against disruptive use, monitor website traffic, personalise information which is presented to you and/or to provide you with targeted advertisements
• dealing with entries into a competition or draw;
• seeking your views or comments on the services we provide;
• notifying you of changes to our services;
• sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; 
• communicating with you about the fundraising events you have signed-up for to help us raise important funds for our charitable work.
• administering a legacy, where the charity is potentially the beneficiary of a legacy, we will obtain the names and contact details of executors, a copy of the will, and a grant of probate
• checking donations for the purposes of prevention of fraud or other crime;
• processing grants or job applications

We would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. When you submit your email, address and/or phone number(s) on our Site or following an assessment to access Age UK Westminster services, we will ask you for your consent to contact you for these purposes. You can unsubscribe from these communications at any time by emailing enquiries@ageukwestminster.org.uk .

Who has access to your information?

We may share your information with other organisations in our group (other organisations within Age UK nationwide) or third party organisations for the purposes of:

• Onward referral for services (where applicable). We will always check with you before sharing your data for this purpose
• Referral of safeguarding issues (where applicable).

Please note that where we share your information with other organisations, it will be subject to their policies and procedures regarding data protection and therefore you should make yourself familiar with those terms.

Other than sharing with our group organisation as set out above, we will not sell, share, or rent your information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

If you have used our services, we may on occasion share basic demographic and service information with Age UK the national charity so they can help us monitor and ultimately improve the services we provide. The information we share will not include your name or your contact details, unless you give us your consent to do so for a specific purpose, such as sharing your story. When we do share this information, we do so under the lawful basis of legitimate interest.

How you can access, update or delete your information and what are your rights

Update

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at enquiries@ageukwestminster.org.uk, or write to us at Age UK Westminster, The Beethoven Centre, Third Avenue, London W10 4JL.

How to access, update or delete your information

You have a number of rights concerning our use of your personal information, these include the right to:

• Ask us to amend your personal information - The accuracy of your information is important to us. If any of the information we hold about you is inaccurate or out of date, please contact us immediately and we will correct it.
• Request that we delete your personal information – The extent to which we may comply with this request will depend on our legal and regulatory obligations. If we are unable to fulfil your request, we will explain the reasons why.
• Withdraw your consent for us to use your personal information
• Complain to the Information Commissioner's Office at any time if you object to the way we use your personal information. For more information please visitico.org.uk
• Request a copy of the personal information we hold on you, known as a Subject Access Request (SAR).

Please submit a subject access request to us in writing –we have a form that you may use for this purpose although you do not have to use it. The form may be requested by emailing enquiries@ageukwestminster.org.uk or by downloading it using the link below.

Any request must be accompanied by proof of identity and written proof of authority if the request if made on behalf of someone else. Acceptable documentation may include:

• Identity document (e.g. passport, birth certificate, full driving licence)
• One recent document with proof of address: (e.g. bank statement, utility bill, P45/P60

You are not required to state why you have made the request, but it would be helpful if you could be specific about the information you are looking for to help us locate it more easily. We will respond to any Subject Access Request within one calendar month. You will receive an explanation for any delay or for any information we are unable to share.

Download our Subject Access Request Form 

If requesting details of what if any of your Personal Information we hold please download this form

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can unsubscribe from our communications, change your preferences, or request further information about this privacy policy at any time by contacting the Data Protection Officer by email: enquiries@ageukwestminster.org.uk telephone: 020 3004 5610 or in writing to: Age UK Westminster, The Beethoven Centre, London W10 4JL.

 Portability

You have the right to have a copy of your information to reuse your personal data for your own purposes across different services. Consent

Where we are processing your personal data on the basis of consent. You can opt out at any time by contacting enquiries@ageukwestminster.org.uk .

Object to processing

You have the right to object to and / or restrict processing.

Complain  

You have the right to complain to the Information Commissioner’s Office.

How long will we keep your information?

The information we collect from you will be deleted in accordance with the timetable set out below:     

You have the right to complain to the Information Commissioner’s Office.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page on the internet, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Stipulations regarding use of the discussion boards

Any communication or material that you transmit to, or post on, any public area of the Site, Facebook or Twitter pages including or any consultation or forum you may participate in (virtual and physical), but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

What happens when visitors link to another site?

Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our Site.

We do not pass on any personal information about our visitors to any other site (unless we have obtained your consent to do so). In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the "contact us" link on our Site.

Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. If we transfer your information outside of the EU in this way, we will take steps to ensure that it is to a country with data protection laws which are at least as stringent as those in England.

 If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Changes

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or highlighted on our Site.

GDPR Privacy Notice

Age UK Westminster is committed to protecting the privacy and security of your personal information.

We are a data controller.  This means we are responsible for deciding how we hold and use personal information about you. This notice explains to you what decisions we have taken in relation to that information.

Read Our GDPR Privacy Notice