Skip to content

Privacy policy

Please click here for our organisational Privacy Notice.

Please see below for the website privacy policy. You can find information about Cookies here.

Privacy Policy

This Privacy Policy applies to Age UK Wandsworth.

Age UK Wandsworth is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site”, we will treat that information in accordance with this policy, our terms and conditions and current EU General Data Protection Regulations (GDPR). By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Wandsworth
Age UK Wandsworth is a trading name of Age Concern Wandsworth which is a registered charity (No. 1069406) and company limited by guarantee. Registered in England and Wales No. 3531311. Registered office: 549 Old York Road, Wandsworth, London SW18 1TQ.

Data Protection

Age UK Wandsworth would like to keep a record of your details on our database but we will only do this with your explicit consent. We would also like to keep in touch with you to let you know about the vital work we do for older people, our products and services but again we will only do this with your explicit consent. 

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at info@ageukwandsworth.org.uk or telephone 020 8877 8940.

Age UK Wandsworth is registered as a Data Controller with the Information Commissioner. Age UK Wandsworth is the Data Controller for the purposes of collecting your information on our Site(s).

1. What personal information is collected from you

When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisation Virgin Money Giving, but is not held by us. If you supply such information we are legally bound by the EU General Data Protection Regulation (GDPR).

2. How your information is used

We may use this information in the following ways:

  • Process orders submitted by you; 
  • to carry out our obligations arising from any contracts entered into by you and us.
  • verify your identity.
  • seek your views or comments on the services we provide.
  • notify you of changes to our services.
  • improve our services or marketing purposes.
  • send you communications which you have requested and that may be of interest to you.

These may include information about campaigns, appeals, other fundraising activities, goods and services.

3. Who has access to your information

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the GDPR. Age UK Wandsworth is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

When you are using our secure online donation pages, your donation is processed by Virgin Money Giving, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, email the webmanager. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

4. How you can access, update or delete your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at 549 Old York Road, Wandsworth SW18 1TQ. You have the right to ask for a copy of the information Age UK Wandsworth holds about you.

If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe. 

5. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Wandsworth cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

6. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

7. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@ageukwandsworth.org.uk  or telephone us on 020 8877 8940.

8. Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.