Your comments...

Advocacy

• “I am writing to thank you for the very helpful assistance given to the hospice recently regarding the passing of a patient and family support for burial. We were very grateful for the help given to us by Catherine Burridge, Advocacy worker in what was quite a difficult situation.  She has shown real commitment and care for the family concerned and I would ask that you pass on our thanks and appreciation to Catherine”
• Mrs X is extremely grateful for all the support she has received and feels she could not have done any of it alone. She has felt comforted in knowing she could contact the advocacy worker at any point and a weight has been lifted now she does not have to consider moving from her home.
• Mr X has thanked the advocate for all the support he has received and was able to talk to her about previously wanting to end his life due to his struggles. However he has now said he no longer wants to do this since she has visited and got his life back on track.

Connecting Care

• The help and support, which has been ongoing, and advice I have been receiving from Age UK’s support worker has been outstanding. I think that more publicity about the service Age UK offers would be very good. Before I had to go to hospital I didn’t know of the help offered. For me it has been essential to have the help as I am very much alone
• Made aware of things we weren’t aware of. Been very helpful. Nice to know
• Extremely grateful for the help and was happy to be awarded higher rate AA which previously I did not know I could claim. This has made a massive difference and will allow me to get out more
• I was extremely satisfied with the service and the support worker was brilliant. I felt safer with the grab rails to bathroom and outside. I can get about better
• It was very helpful and gave her lots of choices. It was helpful when her late husband was alive and helpful after. She is satisfied with everything and has Age UK numbers for if she needs them again
• Happy with everything as he said I did everything I said I would do
• Feels better in self knowing what is available
• Now receiving home shopping delivery service and meal deliveries
• Now receiving AA – really pleased as she did not know/ think she was entitled to anything. Has had grab rails fitted which has been extremely helpful. Very thankful for support received and happy that she now has someone to go to if she needs support
• Feels that she knows where to go for support and information when needed
• Very helpful and understanding staff

Information and Advice

• Thank you for all your help with DWP a couple of months ago when they wanted me to pay back £5,648.51. It was turned down and told to pay back but I sent letter with some home truths.  I have just been informed now that I don’t have to pay back as it was their fault which I think all along that it was
• To staff (I&A). Thanks very much for the help with my bill last Thursday. The cheque arrived today (Thursday)
• I can’t thank you enough for all your help
• Mr X contacted AGe UK Wakefield District wanting help to apply for his state pension. He will be 65 in October. Spoke to staff member who gave him the information he needed.
• Borrowing the wheelchair has been really positive for myself and my dad because he hadn’t used a wheelchair before and it gave him the opportunity to get out and about although he is now very unwell. At least it gave him the opportunity

Step Out

• The service I received is A1. I am very pleased especially with the lady I have visiting me 
• Lady said she feels very grateful for the help the support worker has given her. The support worker has helped me to gain confidence which I think would have taken me much longer to achieve without the support workers help provided
• I would like to say a huge thank you for your support and professional treatment with kindness and friendliness
• I felt that the service was very good and I am glad that I used it and I have benefitted lost from it
• It would be very nice if you could ring when its convenient to see how thanks are going. Many thanks to you all
• lady feels that the Step Out service is very good but she feels that it would be even better and benefit people more if the wasn’t a time restricted to the service”