Privacy policy

Who are we	Age UK Teesside is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically. Age UK Teesside is a registered charity (number 702714 and company limited by guarantee (number 2152353). The registered address is The Dorothy Rose Suites (29-32) The TAD Centre Ormesby Road Middlessbrough TS3 7SF If you have any questions around this privacy policy, you should contact Anne Sykes on 01642 805500
How do we collect information from you?	Information you give to us This could be when you donate, access a service or attend an event. Information we get from your use of the website When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
What type of information is collected from you?	The personal information we collect might include: Name, address (including postcode), email address, telephone number, IP address Date of birth “Special categories” Gender, sexuality or religious beliefs if absolutely necessary
How is your information used?	We may use your information to: Process a donation that you have made Process a welfare benefits claim Liaise with a health professional to offer you support or advice
Who has access to your information?	We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. It may be necessary to pass your information to a 3^rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.
Lawful Processing	GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use: Consent legitimate interest contract
Fundraising and Marketing	When we have gained consent via a specific channel
Your choices	You have the right to opt out of receiving communications from us at any time by contacting us on 01642 805500 or via our website at www.ageukteesside.org.uk or by emailing front.office@ageukteesside.org.uk You can also change the way we contact you at any time by using the above methods In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.
Your Rights	GDPR provides the following rights for individuals, which our organisation provides to you: The right to be informed The right of access You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Anne Sykes on 01642 805500 or by email anne.sykes@ageukteesside.org.uk The right to rectification The right to erasure The right to restrict processing The right to data portability The right to object
Keeping your information safe	When you give us personal information, we take steps to ensure that it’s treated securely. i.e. encryption, secure mail, password protection.
Use of 'cookies'	When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
16 or Under	If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe	Your information is not transferred outside of Europe
Complaints	To download a copy of our Compliments, Comments and Complaints Policy & Procedure Click Here.
Review of this Policy	This policy was last reviewed Feb 2023. This is kept under regular review and updated where necessary.
Cookies	Find out more about how we use cookies here.