Our Quality Marks
We are proud to have achieved the Age UK Charity Quality Standard.
Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation. It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.
To find out more about our Age UK Charity Quality Standard certification, please contact our CEO (Age UK Sutton contact details)
Age UK Information & Advice Quality Marque
We hold the Age UK Information & Advice Quality Marque which demonstrates that our Information & Advice service:
- Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
- Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
- Monitors its services and seeks feedback from clients and stakeholders.
Advice Quality Standard
We hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality. The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues and demonstrates that an agency has a well-managed service, helps to ensure that staff have relevant and up to date knowledge and that the quality of advice given remains high.
