Privacy policy

This Website Privacy Policy applies to Age UK Southampton, and its trading and other associated companies where applicable.

Age UK Southampton is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Southampton is the operating name of Age Wessex (formerly Age Concern Southampton), which is a charitable company limited by guarantee, registered in England and Wales No. 6144912 and registered charity No. 1122954. Its registered office is: Age UK Southampton, Padwell Road Day Care Centre, Padwell Rd, Southampton SO14 6QX.

Data Protection

Age UK Southampton would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. By submitting your email, address and phone number(s) on our Site, you are agreeing to being contacted in these ways by Age UK Southampton. You can unsubscribe from these communications at any time.

If you do not wish to continue receiving information from us or carefully selected third parties please email us at info@ageuksouthampton.org.uk or telephone us at 02380 368636.

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at: Age UK Southampton, Padwell Road Day Care Centre, Padwell Rd, Southampton SO14 6QX.

Age UK Southampton (under its legal name of Age Wessex [formerly Age Concern Southampton]) and a number of its trading and associated companies are registered as Data Controllers with the Information Commissioner. Age Wessex (formerly Age Concern Southampton) is the Data Controller for the purposes of collecting your information on our Site(s).

1. What personal information is collected from you

When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online, your card information is collected by our partner organisation Charities Aid Foundation (CAF), but is not held by us. You can read CAF's Privacy Policy here. If you supply such information we are legally bound by the EU’s General Data Protection Regulation (“GDPR”).

2. How your information is used

We may use this information in the following ways:

•Process orders submitted by you;

•Carry out our obligations arising from any contracts entered into by you and us;

•Verify your identity;

•Seek your views or comments on the services we provide;

•Notify you of changes to our services;

•Improve our services or marketing purposes;

•Send you communications which you have requested and that may be of interest to you.

These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.

3. Who has access to your information

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the GDPR. Age UK Southampton (including its associated and subsidiary companies) is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

When you are using our secure online donation pages, your donation is processed by Charities Aid Foundation, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, email info@ageuksouthampton.org.uk.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

4. How you can access, update or delete your information

The accuracy of your information is important to us. If you change email address, or if any of the other information we hold is inaccurate or out of date, please email: info@ageuksouthampton.org.uk, or write to us at Age UK Southampton, Padwell Road Day Care Centre, Padwell Rd, Southampton SO14 6QX.

You have the right to ask for a copy of the information Age UK Southampton holds about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

If you do not want to continue receiving information by email from us, please advise us by emailing info@ageuksouthampton.org.uk.

5. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely.

Non-sensitive details (your email address, etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Southampton cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

6. Stipulations regarding use of the discussion boards

Any communication or material that you transmit to, or post on, any public area of the Site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

Age UK Southampton will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. Age UK Southampton has the right to remove any material or posting you make on this Site at its discretion.

7. What happens when visitors link to another site?

Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

8. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

9. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@ageuksouthampton.org.uk or telephone us on 02380 368636.

10. Transferring your information outside of the European Union

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. However, data will only be transferred if the European Commission has decided that these countries have equivalent data protection laws to the EU. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. In such circumstances we cannot ensure that your privacy rights are protected.

10. Cookie Policy

Please also see our Cookie Policy