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Benefits & Money Advice

Age UK Wiltshire offers free and comprehensive advice on a wide range of subjects.

We can help you identify the problem, explain the choices available and help you decide what you want to do. We may be able to provide individual support if you need further help to resolve the problem.

About our service

  • Advice on disability benefits including Attendance Allowance and Disability Living Allowance (DLA)  as well as other pension-age benefits such as Pension Credit , Housing Benefit and Council Tax Reduction.
  • Completing benefit and income maximisation checks, form filling, advice on eligibility and support to apply. We are unable to support with working-age benefits.
  • Support with understanding and challenging decisions and appeals about welfare benefits.
  • Simple money guidance to help you maximise your income, apply for grants, and help you understand the basics of day-to-day correspondence and bills.
  • Benefits in residential care and hospital settings
  • Benefits advice following a bereavement (such as funeral payments, benefits checks)
  • Information on Power of Attorney, wills and dealing with an estate

How we deliver the service

  • Telephone advice, including appointments
  • Email advice
  • Face to face appointments
  • Information guides and factsheets 
  • Home visits for certain benefit forms such as Attendance Allowance, where we are not able to support in another way

Cost of Living Information for Southampton Residents

This booklet is available to all Southampton City Council residents.  Information is also available on the Council's website.

Information and Resources

Check you are receiving the financial support you are entitled to

Ensuring you are receiving everything you are entitled to is very important, many people aren’t aware of the money they should be receiving.  The organisations above will be able to discuss with you the different options available and guide you through any necessary application processes. 

Benefit Checks 

Dealing with benefits and claims can be confusing.  We complete these free income maximisation checks for people over State Pension age to explore whether there are any benefits you could be claiming currently. We can help explain the application process and assist with applying if needed.

Attendance Allowance 

If you’re over State Pension age (currently 66 years old for men and women) and you need help with your personal care because of a physical or mental illness or disability, you may be able to claim Attendance Allowance. There is an application process which must be worked through for this. s possible.

Schemes which could provide support

Navigating the help available can be confusing and overwhelming.  The following schemes are in place in Southampton:

Warm Home Discount

The Warm Home Discount provides a one-off payment to eligible customers to reduce their bills over the winter period. The final figure for support this year is yet to be released (currently this stands at £150). The money will act as a credit to your account, rather than paid to you directly, and will be paid between October and April.Changes are being made to the eligibility and claiming process for this winter.  Currently, people in receipt of the Guarantee Credit portion of Pension Credit will receive this discount automatically, provided you or your partner are listed on the bill and that your supplier is part of the scheme. A list of the suppliers who are part of this scheme can be found here.

If you do not fall in to this category, specifications for a wider group of people who can also qualify will be released soon as well as how to apply.  To make sure that you are eligible to receive any Warm Home Discount this winter, now is a good time to check that you are claiming all the benefits you are entitled to. 

Housing Benefit and/or Council Tax Reduction

If you have to pay rent or Council Tax and you meet certain criteria you can apply for    Housing Benefit and/or Council Tax Reduction. Click here for details and to apply.

Help for low-income pensioners

The Household Support Fund is administered by Southampton City Council. Click here for details.

Help with Water charges Reducing Energy costs

Click here for details of help from Southern Water.

Southampton Healthy Homes

Southampton Healthy Homes is the city’s affordable warmth programme. Managed by Southampton City Council and delivered by a team of experienced energy advisors at the Environment Centre (tEC), Southampton Healthy Homes offers support and advice to residents who are finding it difficult to pay their energy bills. Southampton Healthy Homes can help people reduce their bills, get in touch with their supplier, apply for energy and water bill discounts and access funding for home energy upgrades such as heating improvements, insulation and draught proofing. Please contact tEC on their Freephone number, 0800 804 8601 or visit www.environmentcentre.com/southampton-healthy-homes for more information. 

Information from the Government website

Help for Households (Government website)

Avoiding Scams

The current crisis has increased the number of fraudsters operating scams by a variety of methods including telephone, doorstep, online and post; here are some links to help spot and avoid scams: