Information and Advice Volunteer

As an Information and Advice Volunteer you could help older people who want to know if they could claim welfare benefits.

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Assisting with delivery of the Information & Advice (I&A) service to improve the lives of older people across the city, and support, promote and enhance the profile of Age UK Southampton (AUKS). Age UK Southampton’s I&A service provides information and advice to older people on matters such as welfare benefits, health and social care, housing and local services.

Office-based volunteer:

Working from our offices, your role will be to help with the delivery of our information and advice service to individual older people. You'll be dealing with information enquiries from clients, setting up client appointments, posting out ifnormation and helping to maintain resources. With further training there is the option to become a volunteer adviser dealing with more complex advice enquiries.

Community based volunteer:

Volunteering from home and in the community, our volunteers visit older people in their own homes and complete telphone appointments to help them fill in disability benefit forms