AQS 2020

Advice Quality Standard Award

Despite the challenges of the pandemic (lockdown, reduced office staffing, remote working to name a few) in May 2021 Age UK Southampton’s Information & Advice Department achieved the Advice Quality Standard (AQS). This quality mark is for organisations that provide advice to the public and have demonstrated that they are easily accessible, effectively managed and employ staff with the skills and knowledge to meet the needs of their clients.

Age UK Southampton’s Information & Advice Department is pleased to have met the demanding requirements of the AQS quality mark and have been assessed as providing a high-quality service. The AQS is owned by Advice Services Alliance and the assessment process is independently managed by Recognising Excellence.