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Person Specification

JOB TITLE:  Community Advice Hub – Benefits Caseworker

Experience

Essential

  • General experience of working directly with people, either face to face or by phone

  • Experience of completing complex forms and problem solving. 

Desirable

  • Minimum of 1 year’s previous experience working in welfare benefits or related field

  • Experience of working with volunteers.

Knowledge

Essential

  • A demonstrable understanding and commitment to the work, vision and values of Age UK Solihull

  • Broad knowledge and understanding of the wide range of issues affecting residents of Solihull, and of services to meet their needs

  • Good understanding of the importance of diversity and equality

  • Good understanding of Data Protection.

Desirable

  • Demonstrable knowledge of welfare benefits and income maximisation

  • An understanding of the Care Act 2014

  • Good understanding of Safeguarding Adults and Children

  • Local knowledge of the Solihull Borough.

Skills

Essential

  • Excellent IT skills

  • Excellent numerical skills

  • Highly flexible approach responding to the needs of the Community Advice Hubs as appropriate

  • Highly organised, self-motivated, able to prioritise conflicting demands and meet deadlines

  • Good verbal communication, listening and interpersonal skills

  • Flexible and able to work confidently alone and on own initiative as well as being an active team member.

Desirable

  • Ability to develop and maintain effective and productive working relationships across many levels.

Legal requirements

  • A satisfactory DBS is required for this post.

Other

Essential

  • Flexible and responsive approach

  • Use of a car and a full driving licence is required for this post.

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