Rogue traders

Solihull Trading Standards are warning residents to be vigilant as the warmer weather has seen a large increase in reports of cold callers knocking on doors around the borough. They have noticed work that ‘needs’ doing as they drove past and cheap, simple jobs such as guttering work quickly escalate into more extensive works as they ‘notice’ more and more issues that need doing. Unfortunately, the targets of these people are often elderly, vulnerable residents.

We never advise people to enter into any contract at their doorsteps. Rogue traders attempt to frighten and pressurise people into having work done which often isn’t necessary at all. They will usually only accept cash and often leave no or very limited paperwork and do not want to be traced once they have done the work.

Here is some advice to deal with callers at your door:

• Be on guard if someone turns up unexpectedly.
• Keep front and back doors locked.
• Use the door viewer or nearby window when answering the door.
• Fit a door chain or bar – use it and keep it on when talking to callers at the door.
• If you’re not sure, don’t answer the door.
• Don’t feel embarrassed - genuine callers expect you to be careful.
• Only let callers in if they have an appointment and you have confirmed they are genuine.
• Always ask for identification badges of anyone you answer the door to, but don’t rely on them. Identity cards can be faked – phone the company to verify their identity.
• Some companies offer a password system. Ask your utility providers if this can be used and if you have a password with a company make sure the caller uses it.
• Never let people try to persuade you to let them into your home even if they are asking for help – they may not be genuine. If someone is persistent, ask them to call at another time and arrange for a friend or family member to be with you.
• Never agree to pay for goods or give money to strangers who arrive at your door.
• Don’t keep large amounts of money in your home.
• Remember, it’s your home. There’s no reason why anyone should ever enter your home against your wishes.
• If you’re not sure, don’t answer the door.
• If you want to contact a legitimate, trusted company you can call No Rogue Traders Here on 0800 233 50000 and get several quotes to compare prices. Solihull Council Trading Standards work in partnership with No Rogue Traders Here who carry out extensive vetting on companies who are allowed onto their scheme.
• Remember, if you feel in danger or threatened at any time call 999 immediately!

If you have any information about suspicious trading activity please call us via Citizens Advice on 03454 04 05 06.