Advocacy support and representation

Email: enquiries@ageukstw.org.uk
Telephone: 01743 357748

Age UK Shropshire Telford & Wrekin’s advocacy service provides people over 60 with support and representation to help them make the decisions that affect their lives.

Later years can sometimes bring unwelcome changes in lifestyle due to poor health and reduced mobility. Growing dependence on others can lead to a loss of confidence and privacy.

Some people feel they no longer have control over their own lives, decisions are made for them and they are not given real choices. Those without close family or friends may feel particularly vulnerable. An advocate can help you feel more in control.

The service

Our advocacy service is independent and trustworthy. Advocacy officers work with a team of trained volunteers who will give information to older people enabling them to make decisions which affect their lives.

Our volunteers will help and support an older person on a one-to-one basis. When necessary the volunteer will contact statutory agencies and other organisations on an older person's behalf.

We can help with issues concerning:
• housing
• residential and nursing homes, either helping to understand the funding and assessment procedure, or challenging issues when residents and their families disagree with decisions made by authorities
• utilities such as water, gas and electricity

Do you need help?

Our advocates are happy to answer your questions, but it is best to telephone before dropping in to the Shrewsbury office, where they are based. They may be out of the office on a complex problem so please make an appointment.

Telephone assistance is available Monday - Friday, 9.00am - 4.00pm.

In certain circumstances, it is possible to arrange a home visit.