Benefits volunteer
As a benefits volunteer you could help ensure an older person in Shropshire or Telford & Wrekin receives the benefits they are entitled to.
What do benefits volunteers do?
Benefits volunteers help older people and their carers to complete benefits claim forms over the phone or, on completion of a risk assessment, by a home visit.
What you will get out of it
- It's a great way to make a real difference to someone's life
- You'll be giving something to your community
- You get to be part of Age UK Shropshire Telford & Wrekin's volunteer team
- Volunteers tell us they find befriending really rewarding
What is expected of me?
Volunteers generally call or visit one older person per week to complete their benefit claim form, with the call or visit lasting about two hours. They do not give advice or carry out benefits checks, as this is done by our advisors. Volunteers are required to attend induction training and to attend meetings to discuss issues relevant to their role.
Julia's story
‘It’s very rewarding work going to visit clients in their own homes to help them complete Attendance Allowance forms. More than one has come in to the office afterwards to say that getting the Allowance has changed their lives, and that feels really good.’
‘Volunteers are well trained and supported. If ever I feel uncomfortable with something, or I want to talk a situation over, it’s easy to contact one of our Benefits advisors.’