Annual reports
Our annual reports show how we work with and for older people to improve the quality of later life.
2023/24
'Like many charities this has been a difficult year for us, we have had to balance the triple whammy of increasing demand, increasing costs and reduced volunteers, which has put pressure on many areas of the organisation, with waiting lists in some areas and an overall deficit budget for this year.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2023/24 (PDF, 3.5MB)
2022/23
'Whilst many older people are now vaccinated, and are able to go about their lives as they did prior to the pandemic, there are still very many older people whose health and wellbeing have been negatively impacted and who need our support.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2022/23 (PDF, 3.7MB)
2021/22
'As the year progressed, we endeavoured to bring as many of our activities back to some kind of normality. However, successive lockdowns meant we had a stop-start approach to some services throughout the year.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2021/22 (PDF, 3.6MB)
2020/21
'Writing an annual report for this year is quite a challenge, as there is simply no way to express the seismic impact that the coronavirus pandemic has had on us as an organisation and, much more importantly, the older people we serve.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2020/21 (PDF, 5.1MB)
2019/20
'As we write this year’s annual report, we are still in the midst of dealing with the coronavirus pandemic. Whilst it is not within the period this report covers, we could not begin without noting the fantastic response that all of our staff and volunteers have made in this crisis.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2019/20 (PDF, 3.5MB)
2018/19
'This year we would like to start this report by recognising and thanking the hundreds of staff and volunteers who work so hard to support the older people of our county.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2018/19 (PDF, 3MB)
2017/18
'This year we have continued to grow and develop our services to respond to the needs of the older people of Shropshire and Telford.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2017/18 (PDF, 4MB)
2016/17
'Given the difficult times and environment that the charitable sector is operating in it is pleasing to be able to say that Age UK Shropshire Telford & Wrekin has had a good year overall.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2016/17 (PDF, 6MB)
2015/16
'Each year when we come to write this report and take a reflective look back over the previous year we are constantly amazed by what our staff and volunteers have achieved. This year is no exception.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2015/16 (PDF, 5MB)
2014/15
'There is no doubt that this year has been a challenging and difficult one for us here at Age UK Shropshire Telford & Wrekin. Demand for our services has continued to increase, at a higher rate than we would have expected.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2014/15 (PDF, 4MB)
2013/14
'I am pleased to report that, despite reductions in some of our funding, we have continued to diversify our income and find other ways to generate funds to help our older people. In the last year we spent £21.96 for every older person in the county.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Report 2013/14 (PDF, 3MB)
2012/13
'The year to 31 March 2013 has been a year of challenges and opportunities; Age UK Shropshire Telford & Wrekin has continued to deliver its core mission of improving the quality of later life for local older people. We have been able to continue to develop our current services and to develop new services to support older people in the county this year, despite a difficult economic situation.'
Heather Osborne, Chief Executive of Age UK Shropshire Telford & Wrekin
Download our Annual Review 2012/13 (PDF, 2MB)
How you can help
Our services are here to help older people make the most of later life and we rely on donations from supporters. If you would like to help us continue to provide vital services, support, information and advice, please make a donation today.