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Service Privacy Notices

This page is in beta and is a work in progress. If the Privacy Notice you require is not yet listed below, please email info@ageuksandwell.org.uk to request a copy.

The links below are to PDF files of the Privacy Notices for each of our services, based on the basis of processing used under the Data Protection Act 2018 including the 2021 UK GDPR. Each notice tells you what is done with data supplied, how it is protected and your rights under that legal basis of processing. 

In short we use a common sense approach to ensure all data we are trusted with is kept safe in our care. We also ensure that your data is only revealed to third parties either with your permission, where we are legally enforced to do so, or doing so is critical to your wellbeing (e.g. medication details to a paramedic working on you.)

Please also see the notes at the bottom of this page.

  • The privacy notice for Information and Advice and any other service or programme not listed below using consent as the legal basis of processing personal data is listed at:
    Privacy Notice - IA 2.3.pdf
  • The privacy notice for our Memory Care service, Day Centres, Hall Hire, Birmingham Wellbeing and Sandwell Dementia services and programmes plus any others using contract as the legal basis of processing personal data otherwise not listed below is listed at:
    Privacy Notice - Day Centres v1.1.pdf
  • The privacy notice for the Stepping Out Nail Care Service and similar personal care services using contract as the legal basis of processing personal data is listed at:
    Privacy Notice - nail care v1.0.pdf
  • The privacy notice for Volunteering and any services or programmes using legitimate interest as the legal basis of procesing personal data otherwise not listed below is at:
    Privacy Notice - Volunteering July22.pdf
  • The privacy notice for HR and Payroll and similar processing for employment, tax, and human resource reasons using contract as the legal basis of processing personal data is listed at:
    Privacy Notice - HR & Payroll v3.0.pdf

PDF downloads

Please note that all Privacy Noices are subject to possible change without notice, and will be altered accordingly in line with any changes in UK Data protection legislation and regulations.

Please note that our address is 

Age UK Birmingham and Age UK Sandwell,
Stratford House, Stratford Place,
Birmingham,
B12 0HT

This replaces our prior address on Alcester Road South, Kings Heath, Birmingham where it may be listed on older documents.

All references to the Data Protection Act 2018, 2018 Data Protection Act and Data Protection Act 2018 including the 2021 UK GDPR refer to the legislation at: https://www.gov.uk/data-protection

All references to GDPR or the 2021 UK GDPR now refer to the 2021 UK GDPR as set out at: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/