Job opportunity page

Could you be the one to join Age UK Rotherham’s Information & Advice Team?

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisers are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand we are recruiting for Information and Advice Advisers to join this friendly and supportive team.

The successful post holder will provide information and advice to/for older people relating to benefits, conduct benefits entitlement checks, complete benefit application forms, and support older people with their claims. In doing so you will be utilising your experience and excellent communication skills to provide a vital service to older people across the UK and provide accurate, often complex information in a clear and empathic way, offering advice in person, over the phone and by email.

In this role you will receive specialist training through Age UK based on the current legislation relevant to older people’s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

We are looking for someone who is passionate about helping people, with a good understanding of older people and the challenges that can arise in later life.

We are an independent local charity, affiliated to the Age UK network, working with and for older people across Rotherham. Our work focuses around what local older people say matters most to them: 

• being less lonely
• staying independent
• being and feeling safe
• maintaining physical, mental and social health 
• being connected within communities
  

Information & Advice Adviser

Hours: 35 hours per week

Permanent Contract subject to probationary period

Salary: AUKR Scale 19, currently £13.70 per hour, £24,934 per annum

This role offers hybrid working between home and our offices (a robust home broadband connection is essential). You will need to live within an easily commutable distance of the office either by car or public transport. During the probation and training period you will be required to come into the office 2 days a week. Many cases will require Home Visits and you will need a clean driving license and regular access to a car with relevant insurance.

Please refer to the Job Description and Person Specification for further details.

AUKR IA Advisor Job description and Person Specification FINAL.docx

APPLICATION FORM IA 2025.docx

If you are interested in this role but unsure if you meet all the essential criteria, please still apply as we can provide training and support for the right person.

Closing Date: Monday 6^th October 2025 (must be received by 5.00PM)

Interview Date: Scheduled for Tuesday 14^th October 2025

Applications by email preferred, send to: iain.cloke@ageukrotherham.org

or by post if necessary, addressed to:

Iain Cloke

Age UK Rotherham

Galax Business Centre

Eastwood Trading Estate

Fitzwilliam Road

Rotherham S65 1SL

If you are interested and would like an informal chat about the role, please contact Iain Cloke on the email above or call 07585 225832.

JOB PURPOSE

To provide practical help and assistance to older people enabling them to live independently within their own home and supporting them to access their local community.

RESPONSIBE TO:     CSS Operations Manager

LOCATION:     Throughout the Rotherham Borough

HOURS:     Zero hours contract. Mon – Fri between hours of 9 – 4

SALARY:     Scale 9  £12.21 plus mileage and travel time

Roles & Responsibilities

1. Service Delivery

• To follow support plans and risk assessments to ensure the safe and effective delivery of the service, by providing household duties, including meal preparation and shopping and prompt Health & wellbeing of the service user.
• Provide a high quality service encouraging independence where appropriate to the service user
• To support the service user to access primary care and support with appointments.
• Support the service user to be less lonely/isolated by supporting to attend community activities and groups and taking them on outings and trips.
• To be proactive as ambassadors of Age UK Rotherham offering information in relation to and providing support to access other Age UK services
• To liaise with appropriate staff re changes or issues regarding their service user.
• Liaise with family members and other professionals as directed by manager.
• Initial planning of cover for own service users during holidays

2. Reports and monitoring

• Complete and submit relevant service user information in line with procedures and deadlines to aid the smooth running of the service.
• Provide and receive written information regarding service users conditions and their abilities.
• To continually monitor and review service users to ensure the support plans suit any changing need and alert manager to any changes.

3. Health & Safety

• Ensure the service is delivered in line with each service users individual support plan and risk assessments.
• Report any Health & Safety incidents or issues promptly to the operations manager using AUKR procedure

4. Finance

• Be responsible for  handling small amounts of money, collecting appropriate fees for service and  issuing receipts whilst  following Age UK Rotherham’s financial procedures

5. Personal Development

• Undertake training as required by AUKR and for personal self development.

Equal Opportunities

Act in accordance with the ACR Equal Opportunities Policy, which is designed to prevent discrimination of any kind, and ensure equality of opportunity is a key principle that is continually embraced.

This post is subject to an appropriate DBS check

PA zero hours Job Description August 25.doc

For more information email Hannah Massey or complete the attached application form and email to apply. hannah.massey@ageukrotherham.org

APPLICATION FORM Personal Assistant Zero hours_2022.pdf