Advice Helpline

Email: info@ageukrichmond.org.uk
Telephone: 020 8878 3625

Our Advice Helpline provides free & confidential information for older people, families and carers throughout Richmond upon Thames by phone or email. Anyone can contact the helpline with an issue involving an older person - we will do our best to help, or find someone who can. We may also offer a home visit or appointment to deal with some issues.

What can I ask?

Ask anything - we are here to help. Perhaps you are looking to:

- Find out what financial support you are entitled to. We can put you in contact with our Money & Benefits service.
- Find out about Age UK Richmond services, or other local services supporting older people.
- Find a handyperson, gardener, housekeeper or a trade.
- Suffering from loneliness or isolation, and want to know what you can do about it.
- Concerned about an older loved one, neighbour or friend.
- Get help with living independently at home.
- Find out if you can apply for a taxi card or blue badge.
- Receive support to ensure you are on the most cost-effective utility tariffs.

How to access the service

You can access our information and advice service in a number of ways.

By phone: 020 8878 3625
By email: info@ageukrichmond.org.uk
Monday to Friday, 10am to 2pm

At our office: Pre-booked appointments only

Drop-in appointments at one of our Social & Wellbeing Centres:

Barnes Green Centre, every Thursday, 2pm - 4pm
Twickenham Wellbeing Centre, every Thursday, 2pm - 4pm
Whitton Social Centre, last Tuesday of every month, 2pm - 4pm

We also offer advice on Money & Benefits to help you claim the money you are entitled to.

Click here to access free information factsheets from the national charity Age UK's website.

We are proud to have achieved Age UK's Advice Quality Standard.