Thank you for celebrating our 60th anniversary this year with us.
As this milestone year draws to a close, we would like to thank you for making it truly memorable and for your support throughout our events, campaigns, and celebrations.
Advice Helpline
Our Advice Helpline provides free & confidential information for older people, families and carers throughout Richmond upon Thames by phone or email. Anyone can contact the helpline with an issue involving an older person - we will do our best to help, or find someone who can. We may also offer a home visit or appointment to deal with some issues.
Money & Benefits
If you are over state pension age (66 plus) and living in Richmond upon Thames, please contact our Money & Benefits team for free, impartial and confidential advice on benefits, grants and other financial support available.
Home Services
Our Home Services team help with practical jobs around the home, such as help with DIY, gardening and housekeeping.
Social & Wellbeing Activities
At Age UK Richmond we provide an extensive borough wide programme of activities covering health, fitness & social activities, companionship & education and learning opportunities.
Dementia Support
Visit our Dementia support page for information on the services and help available in Richmond upon Thames for people living with Dementia, their family and carers.
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Our services for you
Information and Advice
We provide Information and Advice for older people, their friends and carers. We advise on a range of issues, from housing and money matters to finding a reputable local supplier.
Help at Home Services
Our Home Services team help with practical jobs around the home, such as help with DIY, gardening and housekeeping.
Health and Wellbeing
We provide a wide range of actvitiies to promote good health and wellbeing in various locations across the borough. If you want to learn a new skill, join an exercise group or find opportunities to meet new people, then we've something for you!
Help with grants
Do you need help to purchase essential items such as white goods or paying utility bills? You may be entitled to a grant.
Community Independent Living Service
Do you live in the London Borough of Richmond upon Thames? Our partnership of 20 local charities supports adults of all ages to live independently, improve wellbeing and stay connected with their local community.
Get involved
See how you can support Age UK Richmond to help us make a difference to the lives of older people.
Scams Advice - how to spot them and what to do
Keep up to date
Visit Age UK National's dedicated scam and fraud information webpage to learn more about phone, postal, doorstep, email, pension and investment scams.
Join your local neighbourhood watch.
Ask your bank/building society/police force for Little Book of Big Scams (Fifth Edition) (nbcc.police.uk)
Download Age UK National's staying safe online guide.
Download NatWest guides to doorstep scammers and telephone scammers.
Who can I talk to if I've been scammed?
- The police: If you feel threatened or if you're in immediate danger, call 999. If it's not an emergency, call 101.
- Your bank: If you've noticed any unusual activity with your bank account, call the centralised number 159 or the phone number on the back of your bank card. If you lost money, your bank may be able to recover it in certain situations – but it's not always possible. Your bank may cancel your current card and send you a new one to stop any other fraudulent transactions from your account.
- Action Fraud: Report any kind of fraud by giving them a call or reporting it online via their website.
- Victim Support: Provides 24/7 free and confidential support to victims and witnesses of crime in England and Wales.
- Think Jessica: If a scam has made you feel anxious, fearful or guilty. They provide emotional and practical help to victims of crimes and scams.
- Citizens Advice: Contact Citizens Advice for information and advice about how to avoid scams and fraud. Their consumer services also provides information and advice on consumer issues by telephone and online.
- Samaritans: You can call their helpline on 116 123 if you feel low or anxious and need someone to talk to.
- Social services: If you need care and support, you can contact your local council’s adult social services department. They can provide safeguarding support, and will work with you to consider what action to take.
- You can also talk to our Information & Advice team.
SCAM EMAILS APPEARING TO BE FROM AGE UK RICHMOND UPON THAMES
Please be aware that we do not ask for payment for our services by email. If you are receiving emails that appear to be from Age UK Richmond of this nature, please mark as 'spam' and delete.
Our quality marks
Age UK Richmond has achieved the Age UK Charity Quality Standard (CQS). The CQS is externally assessed by quality assessment experts, SGS.
Age UK Richmond has achieved Age UK's Advice Quality Standard.
