Privacy policy

We collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisation JustGiving, but is not held by us. If you supply such information we are legally bound by the Data Protection Act 2018 and the UK General Data Protection Regulation 2018.

Age UK Redbridge, Barking & Havering collects, stores and uses (collectively referred to as “processes”) personal data relating to people who interact with us – this includes clients, volunteers, supporters and staff, as well as people who are referred to us by other people or organisations. We may use your personal information to:

• offer you advice and support
• provide you with any services you request from us
• process any job or volunteer applications you send to us
• process orders submitted by you
• fulfil any contracts you enter into with us
• manage and process any donations you make to us or legacies you leave us
• contact you regarding our services, events, activities or for marketing purposes
• analyse any feedback or survey responses you give us
• notify you of changes or improvements to our services
• anonymously evaluate the performance of our services
• to carry out our obligations arising from any contracts entered into by you and us
• verify your identity
• send you communications which you have requested and that may be of interest to you.

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 2018. Age UK Redbridge, Barking & Havering (including its associated companies) is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Where you have given us permission we may contact you about other services and products or pass your details to similar organisations. We use services offered by third party organisations to help us manage some functions of our charity, such as Charitylog to store your personal details and JustGiving to process donations.

If while we are supporting you we think you may benefit from the services or support another organisation provides, we may share some of your information with them. This can include other local charities, such as Citizens Advice Service, or statutory bodies, such as Social Services. We will ask for your consent to share it before we share anything, unless we are required to share the information to comply with relevant legislation or to protect your vital interests.

If you have used our services, we may on occasion share basic demographic and service information with Age UK the national charity so they can help us monitor and ultimately improve the services we provide. The information we share will not include your name or your contact details, unless you give us your consent to do so for a specific purpose, such as sharing your story. When we do share this information, we do so under the lawful basis of legitimate interest.

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at admin@ageukrbh.org.uk or write to us at our registered address (provided above) or call us on 020 8220 6000.

If you would like to know what information we currently hold about, you can submit a Subject Access Request to us. Your information will usually be provided to you free of charge. When you submit a request, we are required to respond to you within 30 days. Please use the contact details at the top of this policy to make a request to us.

If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe.

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 256 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear on the top of web browsers.

Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Redbridge, Barking & Havering Group cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Our site contains links to other websites. This privacy policy applies only to our site‚ so visitors should always be aware when they are moving to another site to read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the contact us link on our website. 

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

All of our data protection processes, including this statement, are reviewed annually, or when we need to make amendments to reflect new services or types of support that we offer. This statement was last reviewed January 2023.