Personal Alarms

Yes, customers are encouraged to wear their alarm pendant in the bathroom and shower where slips are common. The Digital Personal Alarm pendant is water resistant up to 1.5 metre / 4.9ft for 30 minutes (IP68 standard).

The Digital Fall Alarm and Taking Care Anywhere alarm pendants are water resistant up to 1 metre / 3.2ft for 30 minutes (IP67 standard).

When the call is answered just inform the staff at the Emergency Resolution Centre that you pressed it by accident. In fact, customers are asked to press the alarm button quarterly to ensure the system is working properly and that they understand how it works.

You can cancel any false alerts by shaking the fall alarm pendant. The Emergency Resolution Centre will always contact you to make sure you are OK if they receive an alert.

Other household equipment should not interfere with the functionality of the personal alarm systems. If you are in any doubt please call the Taking Care Customer Services team on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

For the Digital Personal Alarm and Digital Fall Alarm, don't worry if there is a power cut because there is a battery in the base unit that will keep the alarm equipment working. Once the power is up and running again, please ensure to test your alarm pendant by pressing the button and making sure an adviser answers your call through the speaker on the base unit.

Our landline-based personal alarms are compatible with 'Text Relay' and 'Next Generation Text’. Currently, our digital alarms are not compatible with 'Text Relay' and 'Next Generation Text’ and Taking Care are investigating alternative solutions. For more information, call Taking Care on 0800 011 3846. Lines are open Monday - Friday, 9am - 6pm.

Yes, Taking Care keep some medical information on file, as well as details of your doctor, to assist the emergency services.

You need to tell Taking Care your new address, telephone numbers and any change to keyholders. Please call Taking Care’s Customer Services team on 01364 651 555. When you move, reconnect your base unit and press the alarm pendant button to test that the alarm is working.

Contact Taking Care's customer services team on 01364 651 555 to advise the details you wish to change. Lines are open Monday - Friday, 9am to 5pm.

The Supra C500 Pro KeySafe™ is the first and only key safe in the UK to have police approval. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door.

Please call 01364 651 555 and tell Taking Care Customer Services that you no longer require the service. Lines are open Monday - Friday, 9am to 5pm. A freepost Royal Mail collection bag will be sent to you to return the alarm equipment in. If you cancel within 30 days, you will receive a full refund, including the installation cost if you ordered the We-Connect installation service.

The Taking Care service agreement includes the provision of the base unit and alarm pendant(s) so you can access the 24-hour personal alarm service. You pay the initial upfront one off cost and then the ongoing monitoring & maintenance service, which you can choose to pay monthly or annually.

No, your personal alarm system cannot be triggered by a different alarm pendant.

You can still call for help from the alarm button on the base unit. The Taking Care Anywhere package includes a free backup button-press alarm pendant that works in the home and garden.

If you lose your alarm pendant, a replacement can be supplied at an additional cost; if you need a replacement alarm pendant, please call 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

Connect the Classic Personal Alarm unit yourself and save £99.

If you choose to Self-Connect, you will receive the Self-Connect user guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

• Connect the Classic Personal Alarm yourself using the quick and easy step-by-step guide. Includes free next working day delivery where available.**

Let PPP Taking Care set up the alarm for you

Leave the alarm set up to the advisors at PPP Taking Care. If you are ready to order simply choose We-Connect at an additional £99 upfront cost when you come to checkout.

If you are still not sure you can book a free, no obligation demonstration in your home before you buy.

The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you in your home there and then. Call 0800 023 4327^ for more information (lines open 8am-6pm; Monday to Saturday).

All prices include 24-hour monitoring, plus on-site maintenance service.

• Installed by professional advisors
• Can usually be fitted within 5 working days
• Demonstration is not available if you order Self-Connect option
• We-Connect option and demonstrations are not available in Scotland

Order your We-Connect Personal Alarm now

Set up requirements

Before you buy:

• You will need a modern phone socket and a mains electricity socket which is near your phone.
• You will need to comply with one of the following keyholder options:

1. Have two separate people to be your keyholders, who live within 15-30 minutes of your home and who can be contacted if you need help. They can be family members, friends or neighbours.
2. If you do not have two separate people, then choose the option of having one keyholder and a key safe when you checkout. This can be your own key safe or you can purchase one from PPP Taking Care. Go to key safe for more information about the key safe.

Should you have no keyholders available, please call for more information on 0800 023 4327^ (lines open 8am-6pm; Monday to Friday).

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, you will be sent the Self-Connect installation guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm. If you would like to see how easy it is to install, please download the self-install guide below.

Standard personal alarm set-up instructions: download the installation guide (PDF)

Landline-free personal alarm set-up instructions: download the installation guide (PDF)

A personal alarm is a device, available as a wristband or pendant, that allows you to call for emergency help at the push of a button. The device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand.

Should you need emergency help, follow these 3 steps:

Step 1
Press the button on your alarm pendant at any time 24 hours a day, 7 days a week.

Step 2
Pressing your pendant alarm will automatically alert the 24-hour Emergency Resolution Centre. A quick response means help will be on its way as soon as possible.

If you are using the Age Co Personal Alarm or Fall Alarm, you will be able to speak with an operator through the base unit’s in-built speaker and microphone. If you are using the Taking Care Anywhere location-aware GPS alarm pendant, you will be able to speak with an operator directly through the alarm pendant.

Step 3
The help you need is on its way. Be it one of your emergency contacts or the emergency services, as soon as you make the call, the assistance you need will come to you.

To get help to you quickly in an emergency, Taking Care recommend you have a key safe, especially if you do not have any keyholders.

If you do not have a key safe you can purchase one for £65.99 including VAT when you order your personal alarm.

A key safe is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house or a wall on an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

Taking Care supply the Supra C500 Pro KeySafe™, which is the only mechanical key safe in the UK to have police approval for being tested on outside walls. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door. You can find out more about Supra C500 Pro KeySafe™ on Taking Care’s key safe page.

How to get in contact

1. You can order online or over phone on 0800 023 4327^.
2. You can book a demonstration with PPP Taking Care in your home with the We-Connect option, call 0800 023 4327^. Lines are open 10am-4pm; Monday to Saturday
3. You can request a brochure
4. If you are already a customer and have any queries about the service, please call PPP Taking Care customer services on 01364 651 555. Lines are open 9.00am - 5.00pm, Monday to Saturday
5. PPP Taking Care can call you back and answer your questions
6. Contact by email if you have any questions or to make an enquiry

Once the personal alarm system is set up, you can get on with living your life independently.

Hopefully you never have to use the alarm in an emergency but rest assured, if you need assistance, simply press alarm pendant and the Taking Care Emergency Resolution Centre will assess the situation and get you the help you need quickly.

Quarterly checks

In order to ensure the service runs smoothly for you, please test the alarm quarterly on the day of the month that matches your birthday. Customers say they find that easy to remember. For example, if you were born on 11th March 1930, you may wish to test your alarm on the 11th March, 11th June, 11th September and the 11th December.

All you need to do is:

• Press the button on your alarm pendant or button on the base unit just once and wait to be connected.
• A Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
• Taking Care will test your alarm system, make sure the signal is strong and check all is working as it should.

Keyholders

• It is a good idea to have a chat with your keyholders about anything they may need to know about you or your home, e.g. if you have a pet or a particular medical condition.
• If you want to add addtional keyholders please contact Taking Care.

Let Taking Care know of any changes

• Keep in touch with Taking Care and let them know of any changes to your health.
• You can update your details by calling the Taking Care Customer Services team on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

Recommend a friend

• Receive a £20 M&S gift card when you recommend a friend.
• Ask your friend to give Taking Care a call on 0800 028 3311 or download the Recommend a Friend form from the Age Co Personal Alarms website. Lines are open Monday – Friday, 9am – 6pm.
• Full terms and conditions can be found on the Age Co Personal Alarms website.

Tips

• Wear the alarm pendant 24 hours a day.
• When you lock your doors, do not leave your key in the lock on the inside of the door. Otherwise, your keyholders won't be able to unlock the door and reach you quickly if you need help.
• Be sure to test your alarm equipment after a power cut or if your electricity has been turned off for any reason.
• Let Taking Care know if there are any access issues or instructions to let others know the location of your home.
• Contact Taking Care if you are going away and leave the alarm system plugged in and switched on while you're not at home.
• Don't worry if you set your personal alarm off by mistake. The operator will be glad to know that you're ok and that your alarm unit is working correctly.