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Support that suits you

Support in a way that suits you

Reaching out and asking for help is often the most difficult step to take. But the next steps we can take together. Age UK. Know what to do. 

The Age UK Advice Line

Our free, confidential, national phone service is open 8am-7pm, 365 days a year for older people, their families, friends, carers and professionals. Whatever the worry, we’re here to offer support.

Age UK is there for every older person. 

Whether it's over the phone, online, face-to-face or in the community, millions of older people and their families trust us to help them when it matters most. 

Find out more about how we make sure we're there for older people and their families when they need someone to turn to.

Advice Line

Age UK's Advice Line is a lifeline for many. In a world of automated messages, we understand the value of having a real person on the other end of the phone. A reassuring voice that can point you in the right direction and understands the problems you might be facing.

If you're unsure where to turn, we're here. We're here to listen every single day of the year. 

205,934

In 2022 we answered 205,934 calls to our Advice Line.

Without the advice line, I wouldn't have had a chance of getting Attendance Allowance... I've bought myself a mobility scooter which has changed everything.

Without the advice line, I wouldn't have had a chance of getting Attendance Allowance... I've bought myself a mobility scooter which has changed everything.

Jeanette

The Silver Line Helpline

The Silver Line Helpline is a helpline specifically for older people. Some people call us for a chat, or just to tell us about their day. Some people call just to say good morning or goodnight to someone. Some people call to talk about their worries, knowing someone's there to listen.

Whatever the reason for the call, whatever the time of day, our volunteers are always there for a chat. They're always ready to listen. 

183,280

In 2022 we handled 183,280 calls through the Silver Line Helpline.

The Silver Line calls definitely help with loneliness because if you're sitting on your own all day every day with nobody to talk to, to share any of your views with, it's very bad for your health.

The Silver Line calls definitely help with loneliness because if you're sitting on your own all day every day with nobody to talk to, to share any of your views with, it's very bad for your health.

Ann

Information and advice 

We empower older people and their families with the information they need to make the best decision for them. From money and legal issues to housing, health and care, we provide advice that can help you know your right and what support might be available. 

Whether you visit our website from the comfort of your own home, when you're out and about or even in the middle of a sleepless night, we're there to help you work out your next step.

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Information and advice just a click away

In 2022 our information and advice webpages were visited 8.2 million times.

Find your answers

Local Age UKs

The network of over 120 local Age UKs does vital work in communities across the country. From 2021-2022 local Age UKs dealt with a total of 720,351 enquiries – a 15% increase on the previous year. In this period, they helped identify approximately £162 million in unclaimed benefits for older people.

We understand how important local support can be. 

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Find your local Age UK

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