General and Specialist Office-based Volunteers

As part of the Information and Advice Service you would provide advice on a range of subjects relevant to the needs of older people and to those who are caring for older friends, partners and relatives. The service operates throughout the City and County of Nottinghamshire so you could be providing advice over the phone or face to face from our head office base in the City Centre or you could do this at the client’s home if you are happy to travel and get out and about. You would be giving direct help and advice on certain areas of support (e.g. welfare and health benefits or community care or housing options for older people), or referring/signposting clients to other Age UK services or other relevant organisations where necessary. Through this advice, you would be helping to reduce worry for older people and enabling them to make more informed decisions. In the case of providing advice on Welfare benefits you would also be helping to increase income for older people

The majority of our service support functions are based at our Head Office, Bradbury House which is located centrally in Nottingham City.

You would join the Charity and when you are ready to start, you would be allocated to support a service with administrative tasks such as data input, typing, making phone calls, photocopying, filing etc. Once the support for that service is complete or no longer required, you would move on to support the next service that is in need of administrative support.

Based at our Head Office, Bradbury House which is located centrally in Nottingham City, you would support the staff in our offices to complete basic duties such as photocopying, filing, printing and shredding. You would not come into contact with members of the public in this role.

Our city centre Head Office reception is always very busy so we normally have both a full-time and part-time receptionist on duty. At peak times, you would support our receptionists by talking with customers who call in to our reception and answer both internal and external phone calls from our busy switchboard. Many of our customers are older and sometimes vulnerable you would therefore need to be patient and happy to provide a high level of support to ensure they leave us having received the information, advice or signposting they require.