Signposter/Service Administrator

Hours: 15-22 hours per week (over 2-3 days, including a Friday)
Salary: £22,395.36 per annum, pro rata
Based: Home working, with some days in the office
Tenure: Permanent

About the role

Our Information service provides a crucial first point of contact to members of the public. This role involves helping to empower and build resilience in our communities by triaging enquiries, providing information, and signposting or referring onwards to both external organisations and other Age UK Nottingham & Nottinghamshire services.

About you

The successful candidate will be comfortable taking calls and replying to voicemail messages, as well as responding to a wide range of enquiries. They will also possess amazing communication, listening and organisation skills, a professional yet empathetic approach and strong IT proficiency, in order to meet our high customer service standards.

How to apply

For full details please download an application pack from this website. Alternatively, please contact our Human Resources department for an application pack by email to recruitment@ageuknotts.org.uk or telephone 0115 8599 265.

Closing date: 9am on Monday 30th December 2024

Documents

Job description