Senior Operational Manager (Advice)

Hours: 37 hours per week
Salary: £31,867 per annum
Based: Hybrid - home, office and field based
Tenure: Permanent

About the role

The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire.

The key purpose of this role is to be responsible for the operational effectiveness of the Advice service, ensuring that high quality, appropriate, and effective services are delivered, in line with the needs of older and vulnerable people in Nottingham and Nottinghamshire. The postholder is responsible for meeting service outcomes and targets, for ensuring quality standards are met and for the monitoring and reporting of key performance indicators.

About you

Experience of managing an advice service, or similar, is essential. You will have experience in an advisor role and in-depth knowledge of the benefits system. The role requires excellent organisational skills and the ability to lead and motivate a hybrid team.

How to apply

For full details please download an application pack from this website. Alternatively, please contact our Human Resources department for an application pack by email to recruitment@ageuknotts.org.uk or telephone 0115 8599 265.

Closing date: Monday 7th April 2025 at 12pm.

Documents

Job description