Feedback and complaints
Whether you want to compliment, complain or simply have a query, we want to hear from you.
Contact us
-
Feedback
We really appreciate feedback from our customers and service users as this allows us to continually evolve our services and make necassary improvements.
Complete our contact form alternatively you can call our team Monday to Friday, on 01603 496333, or email enquiries@ageuknorwich.org.uk
-
Our complaints procedure
Age UK Norwich is committed to the provision of high-quality services, and we are always looking at ways that we can make improvements.
We strive to ensure our customers and service users are satisfied with the services they receive from us, however if you are not satisfied with any aspect of our work, we want you to report this to us.
Information on how to submit a complaint can be found in our complaint guidance.
Unacceptable behaviour policy
We know that when you contact us the things you want to tell us are important to you. They are important to us too. We appreciate that issues being discussed can be distressing for you and we will do our absolute best to help or guide you. To help us understand and deal with your issue, please be polite to our staff, they deserve to be treated with good manners, and respect. Download the full statement on behaviour towards staff and partners