Quality Assurance

We are proud to have achieved the Organisational Quality Standards for local Age UKs in England.

Although we are an independent charity, Age UK Norwich is part of the Age UK Network, sharing best practice, insight, and campaigning on issues that impact later life and the positive role older people play in our society.

We are proud to have achieved the Chairty Standard for local Age UKs in England that is recognised by the charity commission. This certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff, and volunteers, and working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.

To find out more about our Organisational Quality Standards certification, please contact us.

We have also obtained the Quality Advice Accreditation (AQS) that includes assessment of our advice process, audits of case file evidence, and secret shopper inspections for due process and customer service.

Age UK Norwich have been awarded the Quality of Information and Signposting Standard (QISS) 23-24 Quality Marque

Age UK Norwich is pleased to announce that we have been awarded the Quality of Information and Signposting Standard (QISS) 23-24 Quality Marque. This award recognises our commitment to providing high-quality information and signposting services to our clients and their carers.

The QISS Quality Marque serves as a visual symbol of our dedication to quality standards. It demonstrates to stakeholders that we prioritise providing accurate and helpful information and signposting services.

We are proud to receive the QISS 23-24 Quality Marque and remain committed to delivering exceptional services to our clients.