Emergency Contacts
Age UK
You can access the Age UK National support on their phone line for any concerns or for support: ➡️ Age UK Advice Line: 0800 678 1602 ➡️ Lines are open 8am-7pm, 365 days a year
Useful Telephone Numbers in case of an Emergency
Adult Social Care Services/ Norfolk Adult Safeguarding
If you are suspicious or concerned about someone's safety, ring Adult Social Services on 0344 800 8020. Our text relay number for people with hearing or speech impairments is 18001 0344 800 8020.
You may remain anonymous but please give us as much information as possible so that we can follow it up.
It may help to read our safeguarding check list (pdf) (PDF, 144 KB) to help you have the right information when you call.
In an emergency call 999.
Norwich City Council out of hours contact
Call: 01603 412180
Before 9am or after 4pm Monday – Friday, or all-day Saturday, Sunday and Bank Holiday.
NHS Medical Help
Call 111 for urgent medical and mental health support that does not require you to present at A & E or call a paramedic
For emergencies call an Ambulance – 999
Police
999 - 24 hour
Anglian Water
leak line - 0800 771 881 - 24 hour
Website: Anglian Water - Love Every Drop
National grid Gas or Carbon Dioxide leaks
0800 111 999 - 24 hour
National Grid Electricity power cut freeline
105 - 24 hour
Norfolk and Waveney Mind
Call: 0300 330 5488
Website: Norfolk and Waveney Mind
Environment Agency Flood Line
Call- 0845 988 11 88
Samaritans
Call: 0330 094 5717 available 24 hours a day, 365 days a year
Website: Samaritans | Every life lost to suicide is a tragedy
Norfolk Swift Response
24-hour service that provides practical help to adults with an urgent, unplanned need at home - 0344 800 8020 and select option 1
Leeway Domestic Abuse
Helpline/freephone – 0300 561 0077 - 24 hour
Norwich Foodbank
Call: 01603 251733
Rest
Call: 0808 169 3494
Website: Homepage - REST - Norwich
Samaritans
Call: 116 123 (24/7)
Website: Samaritans
Shout (text service)
85258 (24/7)
Website: Shout
Calm
0800 585858 (5pm-midnight)
Papyrus
0800 068 4141 (24/7)
Website: Papyrus UK Suicide Prevention
Greif chat
01524 889 823
Website: GriefChat - Transforming Access to Bereavement Counselling
Stay alive app
Download on ios/android – these would only be for people with a smartphone
Hub of hope app
Download on ios/android – these would only be for people with a smartphone