Complaints

Age UK Norwich is committed to providing the best service possible and to continually learn and evolve.

We strive to ensure that our clients and service users have a positive experience and are satisfied with the service we have provided.

If you believe we haven't met your expectations, we encourage you to share your feedback with us. Your input is invaluable in helping us identify areas for improvement and enhance our services.

Information about the process we will follow can be found here ‘Complaints Procedure’

Complaints can be made through the following channels:

By phone: Call us on 01603 496333

By email: Send an email to complaints@ageuknorwich.org.uk

By post: Write to us at Age UK Norwich, 69-75 Thorpe Road, Norwich, NR1 1UA

Online: Fill out the complaint form below

Submit a Complaint

Name

We will only use the email address (or telephone number) to contact you about your complaint.

Telephone Number

Email Address

Please detail your complaint here (maximum 1500 characters)

By clicking on the 'SUBMIT' button you are giving your consent for Age UK Norwich to record your information and to contact you.

Unacceptable behaviour policy

We know that when you contact us the things you want to tell us are important to you. They are important to us too. We appreciate that issues being discussed can be distressing for you and we will do our absolute best to help or guide you. To help us understand and deal with your issue, please be polite to our staff, they deserve to be treated with good manners, and respect. Download the full statement on behaviour towards staff and partners

Download the statement