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Feedback and Complaints

Learn about our Complaints procedure and how we welcome your feedback

Making a Complaint

If you're unhappy with any aspect of our work, we would like to hear about it. Customer feedback is important to us and helps us to improve services so we are better able to serve you.

If you have feedback to share, please contact us with the details below:

Feedback Team
Age UK North Yorkshire & Darlington
Bradbury House
Beaumont Street West
Darlington
DL1 5SX

Tel: 0300 30 20 100
E-mail: enquiries@ageuknyd.org.uk

How we will respond

In every case, we will treat your complaint in full confidence and follow the below procedure:

We will always treat your complaint seriously.
We will endeavour to address complaints made by telephone, writing, e-mail or in person within 5 working days.
If we need to make further investigations, we will confirm that we have received your complaint and seek to resolve the complaint within 30 days.
Where further investigations are required, we will seek to conduct an internal review to improve our services where possible.
If you would like to read our full complaints policy you can find it here.