Comments, Complaints & Compliments

Age UK Northumberland values its reputation and is committed to maintaining
the highest possible ethical standards in all its activities.

Age UK Northumberland is committed to working in an ethical and honest manner, acting professionally, fairly, and with integrity in all business dealings and relationships. 

Age UK Northumberland has agreed that all of its activities should be based upon a set of agreed values that are set out in the organisational Execution Roadmap; in addition one of the underpinning organisational principles is “to be the trusted provider of choice for older people, in delivering flexible, accessible and equitable services that meet the needs of our local community”. As part of achieving this, it is the ethos of Age UK Northumberland to ensure individuals have the facility to voice their views on the services provided by the organisation.  This will enable the organisation to improve
its services on an ongoing basis.

If you would like to make a comment, complaint or compliment, please follow the procedure below for guidance.

COMPLAINTS COMPLIMENTS CONCERNS COMMENTS POLICY AND PROCEDURE May 2023.pdf