Information & Advice

Please note, this service is not available outside Age UK North Tyneside - Head Office's catchment area.

Age UK North Tyneside
13 Saville Street West
North Shields
Tyne and Wear
NE29 6QP
United Kingdom

Email: enquiries@ageuknorthtyneside.org.uk
Telephone: 01912 808484

We know that growing older doesn't come with a manual. That's why we provide free and confidential information and advice for older people, their families and carers.

You can access our Information & Advice service or book an appointment by calling us on 0191 280 8484 or emailing enquiries@ageuknorthtyneside.org.uk.

What happens next?

When you get in touch, you will be given a short gateway assessment interview. This will assess what your needs are.

Based on this interview, we will provide you with one of the following:
• Simple information provided at the gateway interview
• An appointment with our Information & Advice Advisors
• Telephone advice

Telephone advice is available Monday to Friday, 9am – 4.30pm.

We can also offer a home visiting service where appropriate.

What can we help with?

We can help with:
• Welfare benefits, pensions, energy advice, tax and other financial matters
• Housing and property
• Health and Social Care matters
• Leisure and social activities
• Family and personal matters
• Your rights and local services
• And most other things that affect your quality of life

Our results

We're extremely proud of the results we've been able to achieve for our customers.

Click here to see our results for the 2023/24 financial year.

Outreach in the community

As well as offering appointments at our office or in your home, our Information & Advice Team work in the community to give support where it is needed. We hold monthly sessions at Operation Veteran and Howdon Community Hub, as well as sessions at North Tyneside Council's Customer First Centres across the borough.

Contact us to find out when we'll be near you

Get in touch today

Call us on 0191 280 8484 or get in touch online.

Get in touch