Information & Advice Admin Assistant

We are looking for an enthusiastic self-motivated individual with excellent time management and communication skills to join our Information & Advice team as a volunteer. You will be working with a professional team of individuals to help us provide an excellent information and advice services in North Tyneside to older people.    

PURPOSE: 

1. To provide support to the Information & Advice team with organisation, correspondence, & telephone calls to customers.  

 RESPONSIBILITIES: 

1. To provide professional and confidential administrative support. 
2. To use available systems to establish and maintain the smooth running of the I&A service, ensuring information is accurate, easily accessible and can be quickly retrieved. 
3. To support colleagues with diary management and preparation of reporting, customer service evaluations and case studies. 
4. To provide support with correspondence management, including post and email.  
5. To manage electronic and paper-based communication, both internal and external. Circulating information appropriately and bringing to the attention of others any matters requiring urgent attention. 

Age UK North Tyneside will provide you with: 

• A full training and induction programme which will include Charity induction, data protection, health & safety and safeguarding.  
• On-going support from the Information & Advice team lead, including regular check-ins.  
• Access to a network of other volunteers for advice and guidance.  
• A volunteer reward and recognition program, to celebrate your achievements! 

 Requirements:  

• Effective time management and organisational skills. 
• Excellent communication and customer service skills.  
• Strong attention to detail. 
• A team player. 
• An ability to work independently and manage own workload 
• High levels of confidentiality 
• Ideally computer literate, well versed in all aspects of MS Office. 

 No previous experience or qualifications are required, full training will be provided. 

To apply, please call 0191 287 7011 or email HRTeam1@ageuknorthtyneside.org.uk.