Covid 19 - Staying Connected

Help with phone and internet bills and allowances

During these unprecedented times, it's become more important than ever to stay connected through technology both old and new.

Telecoms providers and the industry regulator Ofcom are working together so that staying connected on the phone and through the internet is kept as easy and affordable as possible.

The companies listed in the downloadable guide have all committed to the following until at least the end of June:

• Working with customers who find it difficult to pay their bill due to Covid-19 to ensure that they are treated fairly and appropriately supported.
• Remove all data caps on fixed broadband services. A broadband cap is when you have a specific amount of data to use each month to do things like use the internet or stream TV shows. Once you reach this cap, you’ll typically incur charges.
• Offer new mobile and landline packages to ensure people are connected and the most vulnerable continue to be supported. For example, some of these packages include mobile data boosts at low prices and free calls from their landline or mobile.
• All providers will ensure that vulnerable customers or those self-isolating receive alternative methods of communication wherever possible if priority repairs to fi xed broadband and landlines cannot be carried out. Ofcom also have advice and tips to stay connected during lockdown. If you are struggling with your bill, speak to your telecoms provider about what support they can offer. This could be:
  • Pausing or reducing payments for a few months
  • Giving you more time to pay
  • Giving you more call minutes or data usage
  • Moving you to a contract that betters suits your needs
  • Allowing you to pay your bill in a different way

Contact your provider to find out what’s available and how much it costs. Please note all information in this guide correct at time of writing on 8 June 2020.

For further information, check your providers website or get intouch with them online or on the phone.