Info and Advice team beat target

Last year our Information and Advice service achieved a total benefit gain of £1,778,026 for North Tyneside residents.
This is an extraordinary outcome as the team not only smashed its own target of £1,178,487 achieved in the previous year, but broke the record for the highest benefit gain to date in North Tyneside.

As a result customers who were supported to maximise their income are now on average better off by £140.62 per week.

We all appreciate that securing this extra income has a huge, positive impact, often allowing a person to remain independent for as long as possible in their own homes.

The I and A service also delivered:

• 831 face to face office based appointments
• 462 home visits
• 3764 enquires resolved via telephone and
• 996 customers supported by popping into the Bradbury Centre
• 3619 North Tyneside customers supported through the I&A service resolving over 6200 enquiries.

To access this service please contact our Customer Service Team Telephone 0191 2808484 or e mail customerservices@ageuknorthtyneside.org.uk